Retired Non-Commissioned officer of the United States Army, Seeking a position to help build and grow with an IT Company. While utilizing knowledge earned while obtaining a BA in Business Management. Comfortable working both independently and as a member of a team through applying excellent work ethic and people Skills. Possess a wide range of experience with over 9 years of experience in management and leadership abilities. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.