Dedicated professional with strong customer service, teamwork, and problem-solving skills. Reliable, adaptable, and eager to learn and explore new opportunities.
Overview
6
6
years of professional experience
Work History
Team Member
Phở Cow Cali Express
05.2024 - 06.2025
Reconciled inventory levels to ensure accurate stock records and prevent service disruptions.
Collaborated with servers and kitchen staff to ensure timely food delivery and a seamless guest experience.
Organized and documented ingredients and supplies to streamline kitchen workflow and speed up service.
Delivered attentive customer service by promptly addressing guest needs and resolving concerns.
Customer Support Representative
Ani Accessories
01.2022 - 05.2024
Managed order issues, including tracking, refunds, and returns through Shopify, ensuring timely and accurate resolutions.
Utilized CRM data and email flagging to prioritize urgent account escalations, ensuring adherence to SLA response times.
Compiled customer data into weekly reports to highlight common product issues and suggest improvements.
Handled inbound and outbound calls with professionalism and efficiency, providing consistent and friendly customer service.
Followed structured templates and protocols to ensure consistent service and effectively resolve high-tension situations.
Barista
DaYung Tea
06.2019 - 12.2021
Fulfilled customer orders and managed kitchen operations in a fast-paced environment.
Processed orders, handled transactions, and maintained accurate records for timely service.
Collaborated with the team to strategize ways to increase sales and improve customer experience.
Delivered excellent customer service, ensuring a welcoming and professional atmosphere.