Summary
Overview
Work History
Education
Skills
Timeline
Generic

CALVIN NGUYEN

Summary

Dedicated professional with strong customer service, teamwork, and problem-solving skills. Reliable, adaptable, and eager to learn and explore new opportunities.

Overview

6
6
years of professional experience

Work History

Team Member

Phở Cow Cali Express
05.2024 - 06.2025
  • Reconciled inventory levels to ensure accurate stock records and prevent service disruptions.
  • Collaborated with servers and kitchen staff to ensure timely food delivery and a seamless guest experience.
  • Organized and documented ingredients and supplies to streamline kitchen workflow and speed up service.
  • Delivered attentive customer service by promptly addressing guest needs and resolving concerns.

Customer Support Representative

Ani Accessories
01.2022 - 05.2024
  • Managed order issues, including tracking, refunds, and returns through Shopify, ensuring timely and accurate resolutions.
  • Utilized CRM data and email flagging to prioritize urgent account escalations, ensuring adherence to SLA response times.
  • Compiled customer data into weekly reports to highlight common product issues and suggest improvements.
  • Handled inbound and outbound calls with professionalism and efficiency, providing consistent and friendly customer service.
  • Followed structured templates and protocols to ensure consistent service and effectively resolve high-tension situations.

Barista

DaYung Tea
06.2019 - 12.2021
  • Fulfilled customer orders and managed kitchen operations in a fast-paced environment.
  • Processed orders, handled transactions, and maintained accurate records for timely service.
  • Collaborated with the team to strategize ways to increase sales and improve customer experience.
  • Delivered excellent customer service, ensuring a welcoming and professional atmosphere.

Education

Bachelor of Arts - Communications

University of California
San Diego
01-2024

Skills

  • Team Collaboration
  • Issue Resolution
  • Organization
  • Communication
  • Time Management
  • Customer Success

Timeline

Team Member

Phở Cow Cali Express
05.2024 - 06.2025

Customer Support Representative

Ani Accessories
01.2022 - 05.2024

Barista

DaYung Tea
06.2019 - 12.2021

Bachelor of Arts - Communications

University of California
CALVIN NGUYEN