Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AccountManager

Calvin Ray Webb

Van Lear,KY

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking Front end Team Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Front end Team Associate

Walmart Stores Inc
04.2017 - Current
  • Invite customers to checkout lane, help customers in making their purchases, investigate price differences performing price overrides, and assisting customers processing loading and unloading prepaid debit cards, and handling cash transactions
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Built relationships with customers to encourage repeat business
  • Greeted customers entering store and responded promptly to customer needs
  • Worked flexible schedule and extra shifts to meet business needs
  • Answered questions about store policies and addressed customer concerns
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance

Customer Service Manager

Walmart Stores Inc
07.2014 - 08.2016
  • Kept up with Scheduling of 12 Register operators breaks, lunches, and offered additional assistance as needed
  • Assist register operators with customers opening registers as needed to keep register lanes from backing up and causing long lines
  • Processed returns, cashed checks, money sends and receives, and bill pay services
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Assisted Store management with operations and concerns..
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Took ownership of customer issues and followed problems through to resolution
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques

Education

Accounting Technology

Prestonsburg Community College
Prestonsburg
05.1996

Skills

  • Team Player
  • Willingness to Learn
  • Work Efficiently and Effectively
  • Use of Computer, Calculator, and smart phone to
  • Assist customers with price checks and current in
  • Stock items
  • Familiar with windows, typing, customer service
  • Accustomed to using internet browsers google
  • Amazon, internet explorer, and others
  • Time Management Skills
  • Merchandising
  • Retail Merchandising
  • Customer Service
  • Cash Management
  • Conflict Resolution

Additional Information

  • Awards and Recognition: , Awarded Associate of the Month October 2020 Received award for participating a store wide competition in demonstrating to customers how to download and use the Walmart App. Completed 96 downloads.

Timeline

Front end Team Associate

Walmart Stores Inc
04.2017 - Current

Customer Service Manager

Walmart Stores Inc
07.2014 - 08.2016

Accounting Technology

Prestonsburg Community College

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Calvin Ray Webb