Calvin. (Troy) Okland
Blanchard,OK
Summary
Dynamic leader with a proven track record at Coastline Equipment Company, adept in staff training and development, and sales strategy formulation. Excelled in fostering customer relationships, achieving significant revenue growth, and enhancing team performance. Skilled in problem-solving and adaptability, consistently exceeding targets through strategic planning and effective communication. Collaborated with Corporate & Branch Manager to meet and exceed annual revenue goals.
Overview
31
31
years of professional experience
Work History
Branch Rental Manager
Coastline Equipment Company
05.2008 - 09.2023
- Implemented innovative inventory management techniques to reduce vehicle downtime and increase availability for customers.
- Facilitated smooth interdepartmental collaboration for the seamless execution of daily operations, special projects, and events.
- Managed budgets effectively to ensure optimal allocation of resources across various initiatives within the branch location.
- Achieved revenue growth with targeted marketing strategies and excellent customer service.
- Maintained a high-performing team through effective recruitment, training, and performance management.
- Optimized fleet utilization to maximize revenue generation and minimize operational costs.
- Continuously monitored industry trends to identify growth opportunities, anticipate challenges, and inform future strategies accordingly.
- Evaluated performance metrics regularly to assess progress towards goals, identify areas for improvement, and make data-driven decisions about resource allocation priorities.
- Promoted brand awareness locally through community engagement activities such as sponsorships, charity drives, or networking events targeting key stakeholders in the area''s rental market ecosystem.
- Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged professional development.
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
- Ensured compliance with all company policies, procedures, and safety regulations through regular audits and staff training.
- Developed comprehensive sales plans that outlined short-terms targets as well as long-term objectives aimed at expanding the branch''s customer base.
- Developed strong relationships with local businesses to secure long-term contracts and increase repeat business.
- Implemented efficient scheduling strategies for team members to ensure adequate staffing levels during peak rental periods and minimize overtime costs.
- Enhanced customer satisfaction by efficiently addressing and resolving rental issues.
- Fostered a positive work environment by promoting teamwork, open communication, and proactive problemsolving.
- Streamlined branch operations for increased profitability by implementing cost-saving initiatives.
- Navigated challenging market conditions to maintain consistent revenue growth through strategic decision-making and adaptability.
- Coordinated with other branches within the region to share best practices, learn from one another''s successes and challenges, and collaborate on initiatives that benefited the entire organization.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Implemented rental asset processes and cleanliness standards.
- Executed sales and marketing initiatives to increase revenue for company.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Placed sales calls and handled sales for incoming customer calls.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Provided callers with product and customer service information to foster brand loyalty.
Rental/Sales Territory Manager
United Rentals
02.1993 - 05.2008
- Managed over Number accounts within Location territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Trained and mentored sales representatives in sales techniques and strategies.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Attended trade shows and industry events to promote company products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Mentored junior sales professionals on best practices in relationship-building techniques, contributing positively to team performance metrics.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Facilitated business by implementing practical networking techniques.
Education
Associate Of Applied Business - Business Administration And Management
Cal State University Bakersfield
Bakersfield, CA06.1991
Army Ranger -
United States Army Infantry School, Fort Benning
Fort Benning, GA05.1990
Skills
- Staff Training and Development
- Sales strategy development
- Rent collection
- Rental Agreement
- Rental Market
- Rental Transactions
- Maintenance Management
- Reservations
- Prospecting
- Budget Preparation
- Lead Conversion
- Contract Management
- Cancellations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Cash Handling
- Decision-Making
- Accuracy and efficiency
- Order Taking
- Relationship Building
- Team building
- Data Entry
- Task Prioritization
- Self Motivation
- Product Knowledge
- Cash register systems
- Customer Transactions
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Equipment Inspections
- Professionalism
- Interpersonal Communication
- Schedule Management
- Payment Processing
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Document Management
- Professional Demeanor
- Problem-solving aptitude
- Guest inquiries
- Product Promotion
- Analytical Skills
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchTeam Building / Company RetreatsPaid time offPaid sick leavePersonal development programsStock Options / Equity / Profit SharingTimeline
Branch Rental Manager
Coastline Equipment Company
05.2008 - 09.2023
Rental/Sales Territory Manager
United Rentals
02.1993 - 05.2008
Associate Of Applied Business - Business Administration And Management
Cal State University Bakersfield
Army Ranger -
United States Army Infantry School, Fort Benning
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