Calvita Rooks
Summary
Results-oriented Account Supervisor with 16-year history of deepening client relationships by providing exceptional service, support and strategic direction. Skilled in budget tracking, solution development and reporting. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Reliable employee seeking Supervisor position. Offering excellent communication and good judgment.
Overview
12
12
years of professional experience
Work History
Account Supervisor
AMB
07.2019 - Current
- Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
- Partnered with account team director to drive long-term account planning, growth and success.
- Examined details of every account project and requirement, communicating concerns regarding quality or logistical limitations of expected procedures.
- Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
- Acted as team leader to implement integration of agency disciplines in scientific, media, art, copy, accounting, production and creative fields of application.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Facilitated change management activities for department and staff of 30 individuals.
Lead
Century Building Services
06.2017 - 07.2019
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Lead Cleaner
Grand Manor Nursing
02.2011 - 05.2017
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Education
High School Diploma -
Rockwood Summit Sr. High School
Fenton, MO05.2000
Skills
- Customer Inquiries
- Information Updates
- Reading Comprehension
- Account Information Maintenance
- Job Assignments
- Project Deadlines Management
- Creative Thinking
- Project Report Generation
- Consumer Behavior
- Employee Engagement
- Corrective Actions
- Operational Efficiency
- Maintenance Requirements
- Maintaining Clean Work Areas
- Past Due Procedures
- Guest Satisfaction
- Inventory Control Processes
- Behavior Identification
- Building Client Relationships
- Balance Reconciliations
- Active Listening
- Motivational Leadership
- Social Perceptiveness
- Key Relationships
- Communications Strategies
- Public Announcement
Accomplishments
- Supervised team of 36 staff members.
- Resolved product issue through consumer testing.
- Achieved Promotion by completing a group activity with accuracy and efficiency.
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Rule No. 1: Never lose money. Rule No. 2: Never forget rule No.1
Warren Buffett
Timeline
Account Supervisor
AMB
07.2019 - Current
Lead
Century Building Services
06.2017 - 07.2019
Lead Cleaner
Grand Manor Nursing
02.2011 - 05.2017
High School Diploma -
Rockwood Summit Sr. High School
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