Calyce Smith
Richmond Heights,OH
Summary
Highly motivated and self-directed Individual with a diverse educational background, focused on improving the quality status of the company. Familiar with monitoring variances, identifying trends, and recommending appropriate actions. Also, Highly Skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Other Areas of expertise include: Scheduling & Calendar Management Expert in CPRS, Vista, Aria, Cerner System, Cerner Super User Training, Revenue Cycle Group Records Management Reporting & Analyzing Data Programing Data Issues Knowledge of Regulatory Organizations. MS Office, Epic System, Outlook, Excel Timekeeping VATAS Veteran’s Focus Personnel Litigation and Patient Relationships Complex Problem-Solving skills Coordinating Training Assessments Dedicated Team Player
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant/ Behavioral Health Specialist Mental Health
U, Affairs Chalmers P. Wylie Ambulatory Care
07.2022 - Current
- Salary 46,143 Hours/ Week 40 Gs Level: 6 Step 3
- Supervisor AOD: Jennifer Sharpe Jennifer.sharpe@va.gov Focused on treating the whole veteran through health promotion and disease prevention
- Provides office services by implementing administrative systems, procedures, monitoring administrative projects
- Develops and implements processes that meet requirements based on Social Work Programs and needs of the service
- Performs document searches and related administrative work as needed to ensure completeness of personnel records
- May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs
- Coordinates all logistic support to department, including supplies and equipment
- Manage and coordinate administrative programs and office activities, including calendar management, schedule appointments, update calendars and arrange staff meetings
- Use computer software to create spreadsheets, manage databases and prepare presentations, reports and documents
- Knowledge of and skill in applying a wide range of concepts, practices, regulations, policies, and precedents sufficient to provide management advice on functions and work practices of Office of Education.
Advanced Medical Support Assistant /Float
VA Hospital
05.2022 - Current
- Pool in Different Clinic’s
- Provide the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access
- Reviewed claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and procedures
- Evaluated patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; inform team members about shared patients
- Monitored appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs
- Prepared travel authorities and validates travel supporting documentation/authorizations
- Provided consultation and training as needed, to all clerical staff in the service line, advising and coordinating work as necessary
- Specialized Administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties
- Received telephone calls and visitors, discreetly screening nature of calls to determine those that should be referred to the supervisor or can be diverted to other contacts
- Verify third party insurance and update information in the Insurance Capture Buffer (ICB) system.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Supervisor
U.S, Louis Stokes VA Hospital
09.2020 - 07.2022
- Salary: 43,372 Hours/ Week: 40 GS Level: 06 Step 2, Carla See Carla.See@va
- Gov
- Focused on treating the whole veteran through health promotion and disease prevention.
Team Lead
U.S, VA Northeast Ohio Healthcare System
12.2020 - 05.2022
- Worked closely with incident command appointed team to develop and implement CDC compliant COVID-19 screening check points across the healthcare system
- Provided leadership and COVID-19 Screening oversight during off- hours tours to ensure 24 x 7 coverage
- Led standardization of all – tour screening process and developed new policies to support and formalize operations
- Assisted with implementation of the latest technology such as thermal screening and the QR code for self-screening significantly changing throughput of the 3,000+ people entering our facilities
- Affectedly made sure each visitor and employee were screened in a timely manner
- Demonstrated a willingness and ability to assist others and monitored and respond to emergencies on priority basis
- Transported patients to and from their destination while ensuring patient safety, comfort, and privacy/modesty by complying with established policies and procedures.
Safety Director
U, Affairs Cleveland VA Hospital, Marie Burke Marie. Burke2
03.2021 - 07.2021
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
Supervisor
Cleveland Clinic Foundation
03.2019 - 04.2020
- Salary: $15,000 Hours/Week 20, : Jessica Znidarsic ZNIDARJ2@ccf.org
- World-class multispecialty, academic medical center; nationally ranked in top four hospital systems advanced with Epic System.
Supervisor
Cleveland Clinic
04.2018 - 02.2019
- Salary: $30,000 Hours/Week 36, : Jessica Znidarsic ZNIDARJ2@ccf.org
- Acute care hospital, providing patient care, physician training, and driving innovation for 137 years.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Gathered, organized and input information into digital database.
Safety Technician
va
- Department 6th Floor Administration Building
- Worked on National Institute for Occupational Safety and Health (NIOSH) sampling methods
- Evaluated, and controlling exposure(s) to chemical, biological, and radiological hazards for OEH activities
- Processed hygiene monitoring and sampling to quantify or detect physical, chemical, and radiological hazards
- Observed the Hospitals physical condition, documented all changes within the VA system
- Informed employers regarding any hazards found in the workplace and should perform preventive actions.
Desk Unit Secretary
- Exceptional patient care experience that promotes healing and recovery in a compassionate environment
- Provided concierge service to assist patients and families with wayfinding and directs them to available resources
- Assembled and maintains patient medical records and other documents related to patient care
- Responding to patient call lights in a manner that expedites appropriate follow through
- Conducted an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients
- Facilitated billing functions, accurately meeting compliance and organizational quality and productivity standards
- Appropriately transcribing and flagging orders from chart as well as maintained close communication with the charge nurses
- Communicated and facilitated communication with patients, families, other departments and health care team members regarding patient care.
Patient Service Specialist
- Pediatric Emergency Room/Adults
- Professionally investigated, triaged, and resolved patient issues using the established HEART Model, ensuring patient’s visit is an outstanding experience
- Performed patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines
- Supported front-end technology utilization to promote understanding and comfort level in use by caregivers and providers
- Entered and maintained confidential and accurate patient information including patient insurance, billing, and payment information
- Recruited, enrolled, and educated patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience
- Explained facility policies, preparing and distributing patient identification bands, and arranging for transportation to assigned rooms
- Followed standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
Education
Associate of Applied Science - Emergency Management Planning and Administration
Lakeland Community College
Willoughby, OH09.2023
Skills
- Patient Data Management Systems
- Customer Relationship Management
- Documentation Procedures Expertise
- Operational Requirements
- Understanding of Privacy Regulations
- Image Formation and Display Expertise
Accomplishments
- Completed coursework includes:
- Emergency Management Administration and policies,
- Continuity of operations, community relations and customer service Disaster response and recovery,
- Mitigation of Emergency Managers, Developing Volunteer Resources
- Examine current or proposed policies, laws, regulations, or administrative procedures to assist in determining potential impact and developing associated recommendations
- Procurement on conduct actively with within the VA hospital
Timeline
Advanced Medical Support Assistant/ Behavioral Health Specialist Mental Health
U, Affairs Chalmers P. Wylie Ambulatory Care
07.2022 - Current
Advanced Medical Support Assistant /Float
VA Hospital
05.2022 - Current
Safety Director
U, Affairs Cleveland VA Hospital, Marie Burke Marie. Burke2
03.2021 - 07.2021
Team Lead
U.S, VA Northeast Ohio Healthcare System
12.2020 - 05.2022
Supervisor
U.S, Louis Stokes VA Hospital
09.2020 - 07.2022
Supervisor
Cleveland Clinic Foundation
03.2019 - 04.2020
Supervisor
Cleveland Clinic
04.2018 - 02.2019
Safety Technician
va
Desk Unit Secretary
Patient Service Specialist
Associate of Applied Science - Emergency Management Planning and Administration
Lakeland Community College
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