Calypso Mares
Tacoma,WA
Summary
Builds professional relationships with clients and easily manages difficult communication situations. Motivated professional skilled in providing accurate and culturally appropriate interpretations in medical, legal and educational settings. Proven ability to build rapport with clients and maintain professional relationships with staff and colleagues.
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Social Service Interpreter
Northwest Interpreter Global
11.2023 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Assisted in the successful completion of various business projects by providing language support during meetings and presentations.
- Improved safety in workplace by interpreting health and safety training for non-English speaking employees.
CERTIFIED MEDICAL INTERPRETER
Labor & Industries
01.2010 - Current
- Developed professional relationships with clinical staff, patients, and families through consistent interactions
- Compiled terminology and information to be used in translations, included technical terms such as those for legal and medical material
- Utilized knowledge of medical terminology to accurately convey patient histories and diagnoses
- Interpreted for patients during appointments with physicians and medical specialists
- Coordinated with various departments such as billing offices, laboratories, pharmacies., regarding patient information
- Maintained strict confidentiality regarding patient records and other sensitive information
SUPERVISOR OF OPERATIONS
Tree Star Relocation LLC
03.2021 - 06.2022
- Maintained accurate inventory records while ensuring optimal stock levels at all times
- Coordinated cross-functional teams on large projects, ensuring successful completion within deadlines
- Prioritized daily work schedules for assigned personnel and set employee productivity targets
- Developed and maintained relationships with customers and vendors for successful project completion
- Optimized production scheduling to maximize efficiency and reduce costs
- Built strong relationships with suppliers and key customers to secure competitive products and prices
- Developed and maintained effective relationships with vendors to ensure timely delivery of materials
- Enforced safety regulations to protect personnel from harm or injury while working onsite
- Coordinated cross-functional teams to ensure timely delivery of products and services
- Maintained accurate payroll records and submitted data to accounting department for processing
- Monitored customer feedback and implemented changes as needed to enhance service quality
- Responded quickly to meet customer needs and resolve problems
- Performed routine and scheduled maintenance services
Education
GED - IT100, Business Cosmetology, Real Estate course, Medical Interpreter, Cosmetology, Spanish
Yakima Valley Community College
Sunnyside, WA05.1995
Skills
- Customer Relations
- HIPAA Regulations
- Active Listening
- Medical Terminology
- Consecutive Translation
- Procedure Interpretation
- Form Completion Assistance
- Translate Documents
Accomplishments
- Achieved Social Service Certification by completing Written & Oral test with accuracy and efficiency.
Certification
Social Service & Medical Certification Interpreter
Languages
Spanish
Full Professional
Timeline
Social Service Interpreter
Northwest Interpreter Global
11.2023 - Current
SUPERVISOR OF OPERATIONS
Tree Star Relocation LLC
03.2021 - 06.2022
CERTIFIED MEDICAL INTERPRETER
Labor & Industries
01.2010 - Current
GED - IT100, Business Cosmetology, Real Estate course, Medical Interpreter, Cosmetology, Spanish
Yakima Valley Community College
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