Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Calysta Wallingford

Highland Village,TX

Summary

Proactive professional dedicated to driving excellence and enhancing workplace efficiency. I possess extensive knowledge in customer care, complemented by strong interpersonal and customer service skills. Promoting effective teamwork and communication in intense, pressure-driven environments. I'm a motivated and results-oriented individual, committed to achieving any and all set goals.

Overview

8
8
years of professional experience

Work History

Bartender/Key Holder

Twin Hospitality Group
01.2017 - Current
  • Provided exceptional service to over 100 guests weekly, resolving concerns and ensuring satisfaction
  • Managed team dynamics to enhance efficiency
  • Effectively addressed customer issues and complaints with efficiency and professionalism.
  • Nurtured rapport with guests to generate positive impressions and drive customer loyalty
  • I stayed up to date on product knowledge to offer accurate information and upsell solutions when appropriate.
  • Coached over 200 new employees, equipping them for success in a fast-paced environment.

Sales Manager

JAD ENTERPRISE
Frisco, TX
  • Navigated customers through investment process, providing products aligned with financial and profile needs
  • Relied upon by management to execute projects demanding meticulous attention to detail and effective time management
  • Transformed potential leads into secured sales and loyal clients, consistently surpassing monthly targets.
  • Conducted high-volume outbound calls, averaging 500 per day to potential customers.
  • Scheduled and presented at team meetings to discuss progress, deadlines, new products, etc.
  • Assisted senior management in developing long-term strategic goals for the company's growth.

Assistant Manager

Little Caesars
  • Served customers correctly and completed orders within service time goals.
  • Prepared and ensured consistent, high quality products.
  • Followed policies and procedures
  • Performed cash management responsibilities including bank drop, safe systems, and cash drawers
  • Displayed the proper image and followed Little Caesars policies, procedures and standards
  • Performed cash management responsibilities.
  • Upselling
  • Team Management

Education

FAIR HOUSING TRAINGING -

06.2020

REAL ESTATE -

Aceable Agent

HIGH SCHOOL DIPLOMA -

Hebron High School

Skills

  • Interpersonal communication
  • Fair housing regulations
  • Influential communication
  • Issue mediation
  • Microsoft Office
  • Fast adaptability
  • Networking and presentations
  • Project management
  • Sales
  • Customer relationship management

Volunteer Experience

TCU Country Western Dance Class

In volunteering, I work with anywhere from 50-100 TCU students at time. My partner and I teach them everything they need to know about country western dancing, including breaking down move set's and explaining them in depth from.

Timeline

Bartender/Key Holder

Twin Hospitality Group
01.2017 - Current

Sales Manager

JAD ENTERPRISE

Assistant Manager

Little Caesars

FAIR HOUSING TRAINGING -

REAL ESTATE -

Aceable Agent

HIGH SCHOOL DIPLOMA -

Hebron High School

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Calysta Wallingford