Cam Canty
Brooklyn
Summary
I am a highly skilled Senior Customer Support Associate, proficient in Zendesk and Jira, with a demonstrated ability to cultivate professional relationships. During my tenure at Apple & Melio, I concentrated on comprehending how a company's products and services can enable users to fulfill their personal and professional needs. This experience empowered me to enhance client satisfaction and team performance, significantly impacting client retention and loyalty.
Overview
8
8
years of professional experience
Work History
Senior Customer Support Associate
Melio
01.2024 - 02.2025
- Assisted dozens of customers daily via chat, email, and on calls.
- Efficiently multitasked while maintaining attention to detail.
- Empowered customers by simplifying complex product features and update
- Assisted users in identifying a subscription plan that optimally aligns with their company needs.
- Exercised patience daily to understand customer needs and provide more effective assistance for the future.
- Documented product feedback and bugs daily to share with our internal technical team.
- Assisted the onboarding team by offering troubleshooting tips, product resources, and strategies to increase productivity.
- Maintained connections with teammates by participating in company events.
Senior Customer Support Associate
Lattice
11.2021 - 01.2024
- Promptly and efficiently assisted dozens of customers daily via Zendesk, email, and one-on-one Zoom meetings.
- Facilitated cross-team collaborations to drive efficiency.
- Learned to adapt quickly to product changes and updates.
- Learned to multitask efficiently while maintaining attention to detail.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exercised patience daily to understand customer needs and provide more effective assistance.
- Learned to manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Online Support
Apple
11.2016 - 11.2021
- Assisted dozens of customers daily via chat and in-store.
- Troubleshooted issues with on all of the "Hero" products over chat and phones daily.
- Learned to self-manage and work independently in a fast-paced, constantly changing environment.
- Thrived on a team where expertise was shared and feedback was welcome.
- Tailored my communication style to differing customers to answer their questions and resolve their issues.
- Positively influenced the team's performance by demonstrating leadership in times of need.
- Learned to focus on the details that produce excellence while being under pressure.
Education
No Degree - Graphic Design
Collin County Community College
Plano, TXHigh School Diploma -
Allen High School
Allen, TX06-2016
Skills
- Experienced in Zendesk, Jira, Retool, Salesforce, and Omnichannel
- Proficient in Microsoft Office Suite
- Extremely knowledgeable on Apple services and products
- MAC & iOS Certified
- Relationship building
- Time management
- Quality assurance
- Teamwork and collaboration
Languages
English
Timeline
Senior Customer Support Associate
Melio
01.2024 - 02.2025
Senior Customer Support Associate
Lattice
11.2021 - 01.2024
Online Support
Apple
11.2016 - 11.2021
No Degree - Graphic Design
Collin County Community College
High School Diploma -
Allen High School
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