Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Interests
Timeline
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Cam Carter

Logistic Coordinator/ Customer Relations And Sales
Macomb,MO

Summary

I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a Clear understanding of customer relations and sales. I am Motivated to learn, grow and excel in marketing!

Overview

4
4
years of post-secondary education
14
14
years of professional experience

Work History

Dispatcher

Offen Petroleum
Mount Vernon, MO
12.2020 - Current
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Trained numerous new employees in various procedures and gave feedback on daily work performance to increase productivity and customer satisfaction.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Completed in-depth reviews of market conditions and customer preferences for petroleum products.

Logistics Coordinator

Ozark Mountain Energy
Mount Vernon, MO
03.2018 - 12.2020
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
  • Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Communicated with customers to assess and address individual needs, providing excellent customer service
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Driver

Seed Services
Carthage, MO
09.2016 - 03.2018
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Delivered goods and products to customer on time and in excellent condition.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Deputy Sheriff

Lawrence County Sheriffs Office
Mount Vernon, MO
08.2012 - 09.2016
  • Served court documents and completed civil process duties for numerous cases.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Managed debriefings for criminal subjects to acquire data relevant to investigations.
  • Investigated incidents and crimes, including evidence collection and witness statements.
  • Provided public safety assistance at community events to maintain safe and secure environments.
  • Gathered information and evidence to assist in solving crimes.
  • Researched and analyzed crime statistics to maintain awareness and knowledge.
  • Member of the Lawrence county drug court programe.
  • Worked with judge Scott Sifferman to analyze area drug problems and to communicate successful strategies to drug court participants.
  • Maintained employees' job performances in conformance with corporate policies and procedures.
  • Improved traceability by developing organizational systems for case logs, reports and agendas.

Parts Specialist

Oreilly Auto Parts
Mount Vernon, MO
09.2007 - 10.2012
  • Tracked parts use and charged items to customer accounts for billing.
  • Identified early product failure trends and communicated information to customers to help select more suitable parts.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Issued parts to technicians to complete customers' repairs.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Measured and assessed parts to determine which ones to machine modify to necessary size.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Assisted customers in finding appropriate parts promptly.
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Fulfilled all cashier duties, including cash handling, credit card transactions and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Worked with customers to understand needs and provide excellent service.

Education

High School Diploma -

Miller High School
Miller, MO
08.2005 - 05.2009

No Degree - Law Enforcement Intelligence Analysis

Missouri State University - West Plains
West Plains, MO
01.2011 - 10.2011

Skills

Interpersonal Communication

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Accomplishments

  • Graduated in the top five of the Missouri sheriffs association class of 2012.
  • Speaker for the Missouri sheriffs association graduating class of 2014.
  • Helped customers through the years grow their business by proving detailed information and a array of different products to help them be more competitive in their own markets.
  • Obtained a 1st degree in the knights of columbus.
  • Recognized by the Missouri drug court program for out standing service to our community.
  • Married my wonderful wife and raising two beautiful children.

Affiliations

  • Catholic Church.
  • Knights of Columbus.

Interests

Golfing and fishing

Timeline

Dispatcher

Offen Petroleum
12.2020 - Current

Logistics Coordinator

Ozark Mountain Energy
03.2018 - 12.2020

Driver

Seed Services
09.2016 - 03.2018

Deputy Sheriff

Lawrence County Sheriffs Office
08.2012 - 09.2016

No Degree - Law Enforcement Intelligence Analysis

Missouri State University - West Plains
01.2011 - 10.2011

Parts Specialist

Oreilly Auto Parts
09.2007 - 10.2012

High School Diploma -

Miller High School
08.2005 - 05.2009

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Cam CarterLogistic Coordinator/ Customer Relations And Sales