Golfing and fishing
Cam Carter
Logistic Coordinator/ Customer Relations And Sales
Macomb,MO
Summary
I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a Clear understanding of customer relations and sales. I am Motivated to learn, grow and excel in marketing!
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Dispatcher
Offen Petroleum
Mount Vernon, MO
12.2020 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Trained numerous new employees in various procedures and gave feedback on daily work performance to increase productivity and customer satisfaction.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Completed in-depth reviews of market conditions and customer preferences for petroleum products.
Logistics Coordinator
Ozark Mountain Energy
Mount Vernon, MO
03.2018 - 12.2020
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Reported customer feedback to management, including any signs of customer dissatisfaction.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Communicated with customers to assess and address individual needs, providing excellent customer service
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Driver
Seed Services
Carthage, MO
09.2016 - 03.2018
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Delivered goods and products to customer on time and in excellent condition.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Deputy Sheriff
Lawrence County Sheriffs Office
Mount Vernon, MO
08.2012 - 09.2016
- Served court documents and completed civil process duties for numerous cases.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Managed debriefings for criminal subjects to acquire data relevant to investigations.
- Investigated incidents and crimes, including evidence collection and witness statements.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Researched and analyzed crime statistics to maintain awareness and knowledge.
- Member of the Lawrence county drug court programe.
- Worked with judge Scott Sifferman to analyze area drug problems and to communicate successful strategies to drug court participants.
- Maintained employees' job performances in conformance with corporate policies and procedures.
- Improved traceability by developing organizational systems for case logs, reports and agendas.
Parts Specialist
Oreilly Auto Parts
Mount Vernon, MO
09.2007 - 10.2012
- Tracked parts use and charged items to customer accounts for billing.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Served customers in-store and by telephone to answer questions and place orders.
- Increased store revenue by cross-selling products and upselling services to customers.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Issued parts to technicians to complete customers' repairs.
- Researched vehicles and parts via physical catalogs and electronic means.
- Measured and assessed parts to determine which ones to machine modify to necessary size.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Assisted customers in finding appropriate parts promptly.
- Completed all sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Fulfilled all cashier duties, including cash handling, credit card transactions and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Worked with customers to understand needs and provide excellent service.
Education
High School Diploma -
Miller High School
Miller, MO 08.2005 - 05.2009
No Degree - Law Enforcement Intelligence Analysis
Missouri State University - West Plains
West Plains, MO 01.2011 - 10.2011
Skills
Interpersonal Communication
Leadership
Strategic sales knowledge
Professional telephone demeanor
Key stakeholder relationship building
Creative problem solving
Complaint resolution
CRM
Technical Support
Good listening skills
Accomplishments
- Graduated in the top five of the Missouri sheriffs association class of 2012.
- Speaker for the Missouri sheriffs association graduating class of 2014.
- Helped customers through the years grow their business by proving detailed information and a array of different products to help them be more competitive in their own markets.
- Obtained a 1st degree in the knights of columbus.
- Recognized by the Missouri drug court program for out standing service to our community.
- Married my wonderful wife and raising two beautiful children.
Affiliations
- Catholic Church.
- Knights of Columbus.
Interests
Timeline
Dispatcher
Offen Petroleum
12.2020 - Current
Logistics Coordinator
Ozark Mountain Energy
03.2018 - 12.2020
Driver
Seed Services
09.2016 - 03.2018
Deputy Sheriff
Lawrence County Sheriffs Office
08.2012 - 09.2016
No Degree - Law Enforcement Intelligence Analysis
Missouri State University - West Plains
01.2011 - 10.2011
Parts Specialist
Oreilly Auto Parts
09.2007 - 10.2012
High School Diploma -
Miller High School
08.2005 - 05.2009