Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cam Ducilon

Sanford

Summary

Dynamic individual with hands-on experience in customer support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

7
7
years of professional experience

Work History

Consumer Experience

AdventHealth
09.2024 - Current
  • Delivered excellent customer service, interpersonal, customer relations, and communication skills.
  • Listened to patients' requests and specifications and made suggestions to fulfill needs appropriately.
  • Ability to remain calm under pressure and adapt quickly to change.
  • Strong attention to detail and initiative to resolve inquiries and issues.
  • Technological aptitude to master additional programs and technologies, and experience in a customer service role.

Internet/Voice Representative

Spectrum
02.2023 - 09.2024
  • Provide over-the-phone internet support while giving, to customers
  • Troubleshoot devices, i.e, computers, printers, and smart TVs to help customers with device connectivity, while educating customer on steps they can take for future connectivity issues with their devices
  • Provide over-the-phone internet support and repair services to keep customers connected
  • Use advanced diagnostic tools to help address technical inquiries and get services running smoothly
  • Bring in additional internal support with field technicians to get things back on track, if issue calls for extra attention.

EHR Conversion Consultant

Apex Systems
09.2022 - 02.2023
  • Provide one-on-one training and support for software end users and client staff during Go Live
  • Support end users with software navigation as it relates to their daily workflow
  • Provide support that boosts acceptance and adoption of new software processes
  • Troubleshoot and resolve or escalate technical issues that arise during the software implementation
  • Provide additional floor support as necessary.

Print and Marketing Associate

Staples
12.2021 - 07.2022
  • Ask open-ended questions to build relationships and understand customers' copy and print marketing needs
  • Use order intake tools to capture project information and offer appropriate print solutions
  • Ask qualifying questions during consultation to generate potential leads to meet customers' satisfaction.
  • Utilize time management to complete job orders sufficiently.

Merchandise Associate

Universal Studios
09.2018 - 08.2020
  • Answer general questions for guests about park activities and merchandise
  • Maintain a clean environment for guests and co-workers
  • Give excellent guest service while upselling products
  • Maintained organized merchandise displays with regular cleaning and recovery.

Education

Certificate - Medical Billing And Coding

Ed2go
Virtual
12-2025

Information Technology - Computer Network

University of Maryland Global Campus
08.2024

Master of Design - Industrial Design

University of the Arts
Philadelphia, PA
05.2022

Bachelor of Arts - BA - Fine/Studio Arts, General

Florida State University
Tallahassee, FL
05.2018

Skills

  • Problem-solving
  • Empathy and understanding
  • Attention to Detail
  • Customer Support
  • Written communication
  • Goal-oriented mindset
  • Technical Support

Timeline

Consumer Experience

AdventHealth
09.2024 - Current

Internet/Voice Representative

Spectrum
02.2023 - 09.2024

EHR Conversion Consultant

Apex Systems
09.2022 - 02.2023

Print and Marketing Associate

Staples
12.2021 - 07.2022

Merchandise Associate

Universal Studios
09.2018 - 08.2020

Information Technology - Computer Network

University of Maryland Global Campus

Bachelor of Arts - BA - Fine/Studio Arts, General

Florida State University

Certificate - Medical Billing And Coding

Ed2go

Master of Design - Industrial Design

University of the Arts

Similar Profiles

CREATE PROFILE