Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cam Miller

Summary

Hardworking medical administrative professional brings top-notch abilities in reception and clerical work and is now CCA certified. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Receptionist

OrthoCincy
08.2021 - 06.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Barista Shift Lead

Starbucks
02.2020 - 08.2021
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Student Librarian Assistant

Olivet Nazarene University
05.2018 - 12.2019
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Answered questions from patrons and helped to find desired materials.
  • Placed books on proper shelves when returned to circulation.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Inducted, informed and supported new users with thorough library orientations.
  • Collected and processed fines on overdue library materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Utilized computer databases to locate library materials.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Provided basic computer assistance to help patrons access needed resources.
  • Helped patrons locate resources using catalog and circulation systems.

Education

Certificate - Medical Billing And Coding

Beckfield College
Florence, KY
09.2023

High School Diploma -

Wyoming High School
Wyoming, OH
05.2018

Skills

  • Medical Billing
  • Medical Charting
  • Payment Collection
  • Proficient in EHR and EPIC
  • HIPAA Compliance
  • Medical Terminology
  • Insurance Verification
  • Electronic Medical Records
  • Medical Billing and Coding
  • HIPAA Guidelines
  • Patient Relations
  • Appointment Setting

Certification

  • CCA - Certified Coding Associate

Timeline

Medical Receptionist

OrthoCincy
08.2021 - 06.2022

Barista Shift Lead

Starbucks
02.2020 - 08.2021

Student Librarian Assistant

Olivet Nazarene University
05.2018 - 12.2019

Certificate - Medical Billing And Coding

Beckfield College

High School Diploma -

Wyoming High School

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Cam Miller