Motivated, dynamic young sales and management professional with a proven track record at Black Shades Co. & Perito Urology; excelling in areas of customer service and product/ service knowledge. Adept at identifying client needs and delivering prompt and viable solutions. My strong interpersonal communication skills enhance customer experiences, while my management background ensures greater operation efficiency + problem solving skills.
- Played a key role in enhancing the overall customer experience through extensive product knowledge, and a friendly, approachable demeanor.
- Contributed to sales growth by effectively identifying customer needs and offering individualized product recommendations.
- Maintained a clean, organized sales floor, restocked inventory, and ensured all displays were visually appealing and aligned with brand standards.
- Managed daily office functions, ensuring timely completion of assigned tasks and maintaining a well-organized, cohesive work environment.
- Provided exceptional customer service by responding promptly to inquiries from clients & stakeholders both in-person and via phone/ email.
- Maintained clean and organized dining areas for optimal guest experience.
- Improved overall customer experience & sales with extensive menu knowledge and positive behavior.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.