Camron Roane
Colorado Springs,United States
Summary
Manager with 12 years of extensive expertise in performance management, operations, and team leadership, demonstrated through roles at Apple and Sam's Club. Proven track record in driving revenue growth, optimizing schedules, and elevating team performance. Skilled in policy enforcement, diversity, and inclusion, with a keen focus on achieving top results and fostering positive team dynamics.
Overview
12
12
years of professional experience
Work History
Project Manager
Lamain Industries
Colorado Springs
10.2024 - Current
- Manage daily service operations focused on planning, scheduling, and resource management, ensuring alignment with protocols, quality standards, and production goals while meeting federal contract requirements.
- Oversee a diverse on-site workforce, manage time and attendance, coordinate training and safety programs, and provide mentorship. Foster a collaborative, high-performance team environment and assist with manual tasks as needed.
- Ensure high levels of customer satisfaction by delivering superior service and maintaining a positive commissary experience for patrons.
- Act as the primary point of contact for internal teams, external partners, and government stakeholders, maintaining strong relationships to support operational success.
- Uphold federal regulations, store directives, and organizational policies, ensuring a consistent, accountable work environment that adheres to quality standards.
- Lead special projects, conduct risk assessments, address staff and government grievances, and collaborate with the Regional Director and corporate teams to resolve escalated issues efficiently.
MANAGER
Apple
Colorado Springs, United States
06.2018 - Current
- Support team in customer engagement, enhancing relationships and satisfaction
- Lead daily operations, ensuring smooth customer interactions and specialist consultations
- Provide constructive feedback, fostering team growth and achieving top store ranking
- Resolve customer concerns effectively, ensuring positive outcomes and solutions
- Manage schedules with 98% accuracy, preventing payroll overages and optimizing resources
- Spearheaded team transformation, elevating store ranking from #23 to #1 through targeted feedback, innovative teaching, and strategic training initiatives
- Analyzed and optimized scheduling processes, achieving 98% accuracy and preventing payroll overages while ensuring optimal staffing for customer service
- Strategically increased daily revenue to $98,000, surpassing previous year's performance by 8% through data-driven decision making and team motivation
- Fostered positive team dynamics by providing constructive feedback, facilitating growth opportunities, and maintaining open communication channels
MANAGER
Sam's Club
Colorado Springs, United States
10.2012 - 10.2019
- Managed 167 associates in numerous departments
- Maintain relationships with members in numerous businesses
- Develop operation guidelines for policies for all associates to follow
- Coordinate multiple volunteering events by finding and enrolling volunteers
- Raised over $10,000 each year for multiple local community organizations
- Create PowerPoints and training guides for managers throughout the company market
- Train all associates and numerous managers in all positions of the business
- Create charts and worksheets to illustrate crucial data for business
- Conduct market conference calls to communicate information
- I turned a struggling team from #10 to #1 by daily conversations, teaching, training, and inspiring them to excel
- I successfully maintained monthly membership financials, achieving a 10% increase compared to the previous year
- Manage associates in marketing, membership, membership champions, and refund areas of the club
- Manage multiple Member Service Supervisor assigning duties and developing team goals
- I hired multiple new associates and provided thorough training guides to ensure their success and understanding of their positions
- Approve end-of-day donations and cleanliness in each area
Education
High School Diploma -
Doherty Highschool
Colorado Springs06.2012
Skills
- Prioritizing
- Scheduling
- Inclusion
- Diversity
- Recruiting
- Training
- Process Development
- Performance Management
- Presentations
- Operations Management
- Standards Execution
- Budget Administration
- Financial Reporting
- Team Training
- Audit Support
- Training Development
- Payroll Oversight
- Staff Oversight
- Recordkeeping
Accomplishments
- Support team in customer engagement, enhancing relationships and satisfaction.
- Lead daily operations, ensuring smooth customer interactions and specialist consultations.
- Provide constructive feedback, fostering team growth and achieving top store ranking.
- Resolve customer concerns effectively, ensuring positive outcomes and solutions.
- Manage schedules with 99% accuracy, preventing payroll overages and optimizing resources.
- Spearheaded team transformation, elevating store ranking from #23 to #1 through targeted feedback, innovative teaching, and strategic training initiatives.
- Analyzed and optimized scheduling processes, achieving 98% accuracy and preventing payroll overages while ensuring optimal staffing for customer service.
- Strategically increased daily revenue to $98,000, surpassing previous year's performance by 8% through data-driven decision making and team motivation.
- Fostered positive team dynamics by providing constructive feedback, facilitating growth opportunities, and maintaining open communication channels.
Timeline
Project Manager
Lamain Industries
10.2024 - Current
MANAGER
Apple
06.2018 - Current
MANAGER
Sam's Club
10.2012 - 10.2019
High School Diploma -
Doherty Highschool