Summary
Overview
Work History
Education
Skills
Timeline
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Cameron Robinson

Aurora,IL

Summary

Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

12
12
years of professional experience

Work History

Community Manager

Best Kept Secret
09.2023 - Current
  • Enhanced online community engagement by creating and implementing tailored content strategies.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Managed community within established cost constraints.

Sales Supervisor/Keyholder Manager

G-Star RAW
06.2023 - 12.2023
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.

General Manager

MAB Studios
06.2021 - 06.2023
  • Fostered an agile team culture by introducing daily stand-ups and weekly retrospectives; using this framework, increased task completion rate by 20% over 6 months
  • Implemented and drove a culture of exceeding customer expectations through authentic engagement.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Customer Success Specialist

Nike @ Footlocker
10.2018 - 04.2021
  • Acted as a gatekeeper for a 25-person department, ensuring all customers felt warmly welcomed and received prompt, accurate answers to queries
  • Streamlined communication of complex technical concepts to high-profile clients by leading workshops, developing client education materials and simplifying transaction processes; received regular commendations from clients for exceptional customer service and raised client retention by 25%
  • Facilitated a customer service training program that focused on active listening and problem-solving skills, resulting in a 25% increase in customer satisfaction ratings.

Manager in Training

Footlocker
10.2017 - 10.2018
  • Orchestrated regular store visits to monitor compliance and provide feedback; identified areas of improvement and successfully implemented new protocols which minimized inventory hold times by 30%
  • Acted as the liaison between the District Sales Manager and the store team members
  • Formulated and executed a store management strategy that elicited a 30% sales increase across all locations; established standard operating procedures and conducted training sessions to minimize inventory losses and eliminate shrinkage.

Account Executive

American Income Life
06.2016 - 10.2017
  • Managed a portfolio of 60 customers, generating new business revenue totaling $2M / year
  • Scripted and tested phone sales process; expanded customers by 30% in 6 months
  • Generated 50+ project requests through cold call sales and systematic email outreach; completed due diligence to qualify leads based on credit, industry and location.

Business Development Manager

Succezz the Store
06.2014 - 06.2016
  • Procured a pre-launch wait list, leveraging a referral program that encouraged users to share the product on social media; resulted in 5k+ sign ups at launch
  • Doubled new user acquisition from 10-15 users to 20-25 through the implementation of new marketing strategies focused on online advertising and improving the company's web presence, social media, and search engine optimization
  • Designed merchandising strategies for the store based on regression analysis identifying key store attributes to increase traffic and conversion; triggered a 25% sales lift.

Visual Merchandiser

Bloomingdale's
10.2012 - 06.2014
  • Ensured store environments were set up to be the silent sales associate in the store, telling compelling and inspiring stories
  • Revamped store layout by implementing data-driven and customer-centric design principles; optimized sales conversion rate by 25% and mitigated bounce rate by 15%
  • Streamlined inventory management system using RFID technology; tempered out-of-stock inventory by 30% and heightened sales revenue by 20%.

Education

Management with a concentration in Entrepreneurship -

DePaul University
Chicago, IL
06.2016

Skills

  • Visual Merchandising
  • Retail Sales
  • Inventory Management
  • Inventory Control
  • Employee Training
  • Shrinkage
  • Customer Satisfaction
  • Associate Development
  • Store operations
  • Promotional planning
  • Task Delegation
  • Sales Coaching

Timeline

Community Manager

Best Kept Secret
09.2023 - Current

Sales Supervisor/Keyholder Manager

G-Star RAW
06.2023 - 12.2023

General Manager

MAB Studios
06.2021 - 06.2023

Customer Success Specialist

Nike @ Footlocker
10.2018 - 04.2021

Manager in Training

Footlocker
10.2017 - 10.2018

Account Executive

American Income Life
06.2016 - 10.2017

Business Development Manager

Succezz the Store
06.2014 - 06.2016

Visual Merchandiser

Bloomingdale's
10.2012 - 06.2014

Management with a concentration in Entrepreneurship -

DePaul University

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