Afnin Lemeneh
Arlington,VA
Summary
Diligent and efficient Data Entry Operator with 9 years of experience in accurately scanning and entering data into databases. Proficient in organizing and indexing files, with a track record of entering 500+ records daily. Skilled in using Fujitsu scanners for various document types, including Coast Guard and military medical records. Adept at customer service, appointment scheduling, and training staff on database usage. Experienced in office assistance and business development, excelling in customer communication and database management. Proficient in Microsoft Office, filing, and typing, with a proven ability to handle high-volume data entry. Adept at maintaining a clean work environment and providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Data Entry Operator
Vastec
Alexandria
03.2023 - Current
- Managed customer data entry into the database, ensuring all product information was accurate and up-to-date for efficient service operations
- Proactively scheduled service appointments with customers, ensuring timely and effective service delivery
- Trained and mentored new staff, guiding them on company policies, best practices, and the use of appointment scheduling tools
- Led customer communication efforts, including appointment reminders and follow-up messages, to drive customer satisfaction and retention
- Provided front desk reception support, creating a welcoming environment and directing customers to the appropriate departments
- Addressed customer inquiries and concerns with professionalism, offering timely solutions or directing them to the relevant department for resolution
- Managed service and repair order entry, ensuring accurate scanning and system updates to streamline service operations
- Oversaw document organization, including archiving and filing deal folders to ensure proper documentation and easy access to service-related paperwork
- Responsible for scanning and entering data into database
- Indexed client's file and organized them on the database
- Used Fujitsu scanner to flatbed and do large format scanning
- Responsible for typing and entering 500+ records a day
- Worked on Coast Guard and other military medical records
Office Assistant/ Business Development Center Agent
Alexandria Toyota
Alexandria
11.2018 - Current
- Efficiently managed the entry of customer product information into the database, ensuring accuracy and up-to-date records
- Proactively contacted customers to schedule service appointments, ensuring timely and efficient service delivery
- Trained and mentored new staff on company policies, best practices, and the effective use of online appointment scheduling tools
- Led customer communication efforts, including sending appointment reminders and follow-up text messages to ensure high levels of customer satisfaction and service retention
- Acted as a front desk receptionist as needed, providing a welcoming environment and directing customers to the appropriate departments
- Addressed customer inquiries and concerns with professionalism, offering solutions and directing them to the right department for resolution
- Managed the scanning and accurate entry of service and repair orders into the system, contributing to seamless service operations
- Oversaw the archiving and filing of deal folders, ensuring proper documentation and organization of all service-related paperwork
Server
Bob & Edith
Arlington
12.2017 - Current
- Managed a variety of tasks in a fast-paced restaurant environment, ensuring smooth daily operations
- Trained new staff on company policies, procedures, and Federal OSHA standards to ensure a safe and compliant workplace
- Delivered exceptional customer service, assisting dine-in customers with menu selections and ensuring an enjoyable dining experience
- Processed customer orders based on preferences, ensuring accuracy and high-quality service throughout
- Handled financial transactions, including cash and credit sales, while ensuring accurate reconciliation at the end of each shift
- Collaborated with team members and management to maintain a positive and efficient work environment
- Maintained a clean and organized workspace, adhering to health and safety standards to ensure a safe dining environment
Education
High School Diploma -
Mountain Mission School
Business Administration -
Old Dominion University
Norfolk, VirginiaSkills
- SQL Databases
- Microsoft Office
- Business Development
- Data Entry Skills
- Medical Documentation
- Administrative Operations
- Customer Service
- Financial Accounting
- Servicenow
- Comptia A
- Help Desk Technician
- Social Media Marketing
- Cold Calling Sales
- Cash Management
- Restaurant Services
- Quality Control/Management
- Business Administration
- Diversity Awareness
- Leadership
- Financial Data Analysis
- VLOOKUPS/PIVOT TABLES
Timeline
Data Entry Operator
Vastec
03.2023 - Current
Office Assistant/ Business Development Center Agent
Alexandria Toyota
11.2018 - Current
Server
Bob & Edith
12.2017 - Current
High School Diploma -
Mountain Mission School
Business Administration -
Old Dominion University
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