Cama Boyack
Colorado Springs,CO
Summary
Commercial Lines Customer Care Specialist competent in keeping clients needs balanced with business targets and goals.
Overview
9
9
years of professional experience
Work History
CL Customer Care Specialist
Progressive Insurance
05.2022 - Current
- Delivers exceptional customer service by leveraging extensive knowledge and use of Progressive's guidelines.
- Exhibits high energy and professionalism when dealing with customers and staff.
- Listens to customers needs, empathizes, solves problems, and manages call flow effectively.
Owner
Cama's Art Studio LLC
02.2021 - Current
- Exercises critical thinking in planning, financial handling, and organization of business operations.
- Creates new inventory, updates website, and collaborates with potential marketing venues.
- Established the legalities of an Ecommerce LLC.
Front Desk Associate/Concierge
Fairfield Inn By Marriott
02.2018 - 01.2021
- Used advanced computer software to process reservations, check-ins, and check-outs.
- Used a multi-line phone system to respond to inquiries and transfer calls to the correct departments.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Front Desk Supervisor
Residence Inn By Marriott
10.2016 - 01.2018
- Acted as a liaison between sales, housekeeping, maintenance, and security to meet all of the guest needs.
- Organized the front office, and came up with a system that was user friendly for all of the staff.
- Trained new staff on correct procedures, compliance requirements, and sales strategies.
Front Desk Associate/Bartender
Courtyard By Marriott
04.2015 - 08.2016
- Greeted guests and engaged in pleasant conversations while managing the check-in process.
- Used dynamic service skills to build relationships with patrons, improving customer retention rate.
- Worked in a fast paced environment while making drinks, taking orders, and facilitating the bistro.
Education
Bachelor of Arts - Family And Consumer Sciences
Chadron State College
Chadron, NESkills
Duck Creek Proficient
Teachable
Positive Team Player
Verbal and Written Communication
Organized
Microsoft Office Proficient
Awards
White Lodging's Regional Front Desk Associate of the Year
Timeline
CL Customer Care Specialist
Progressive Insurance
05.2022 - Current
Owner
Cama's Art Studio LLC
02.2021 - Current
Front Desk Associate/Concierge
Fairfield Inn By Marriott
02.2018 - 01.2021
Front Desk Supervisor
Residence Inn By Marriott
10.2016 - 01.2018
Front Desk Associate/Bartender
Courtyard By Marriott
04.2015 - 08.2016
Bachelor of Arts - Family And Consumer Sciences
Chadron State College