Camalie Bynum
Dallas,TX
Summary
Professional background, excelling in customer service., proven team leader and problem-solver in complex situations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Specialist
Bank Of America
04.2015 - Current
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
Claims Analysts II
Bank Of America
11.2010 - 04.2015
- Followed up on potentially fraudulent claims initiated by claims representatives.
Implementation Consultant
Bank Of America
01.2006 - 06.2008
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
Customer Service Rep II
Bank Of America
06.2004 - 01.2006
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate In Business - Business
Texas Woman's University
Denton, TX04.2003
Skills
- Customer Relations
- Root Cause Analysis
- Quality Assurance
- Emergency Response
Accomplishments
Achieved recognition from peers and management.
Certification
- Area of certification Training - Timeframe
Timeline
Senior Specialist
Bank Of America
04.2015 - Current
Claims Analysts II
Bank Of America
11.2010 - 04.2015
Implementation Consultant
Bank Of America
01.2006 - 06.2008
Customer Service Rep II
Bank Of America
06.2004 - 01.2006
Associate In Business - Business
Texas Woman's University