Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Camalie Bynum

Dallas,TX

Summary

Professional background, excelling in customer service., proven team leader and problem-solver in complex situations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Specialist

Bank Of America
04.2015 - Current
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.

Claims Analysts II

Bank Of America
11.2010 - 04.2015
  • Followed up on potentially fraudulent claims initiated by claims representatives.

Implementation Consultant

Bank Of America
01.2006 - 06.2008
  • Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.

Customer Service Rep II

Bank Of America
06.2004 - 01.2006
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate In Business - Business

Texas Woman's University
Denton, TX
04.2003

Skills

  • Customer Relations
  • Root Cause Analysis
  • Quality Assurance
  • Emergency Response

Accomplishments

Achieved recognition from peers and management.

Certification

  • Area of certification Training - Timeframe

Timeline

Senior Specialist

Bank Of America
04.2015 - Current

Claims Analysts II

Bank Of America
11.2010 - 04.2015

Implementation Consultant

Bank Of America
01.2006 - 06.2008

Customer Service Rep II

Bank Of America
06.2004 - 01.2006

Associate In Business - Business

Texas Woman's University

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Camalie Bynum