Camaran Woods
Houston
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Datafied
10.2023 - 03.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Customer Service Representative
Acess2care
01.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Care Representative
TurboTax
11.2020 - 04.2021
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Representative
Walmart
10.2017 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Eisenhower High School
Houston, TX06.2018
Skills
- Customer service excellence
- Customer Response
- Complaint Handling
- Scheduling
- Data Collection
- Data Entry
- Microsoft Outlook
- Critical Thinking
- Customer Service
- Customer Relations
Languages
English
Full Professional
Timeline
Customer Support Specialist
Datafied
10.2023 - 03.2024
Customer Service Representative
Acess2care
01.2022 - 02.2024
Customer Care Representative
TurboTax
11.2020 - 04.2021
Customer Service Representative
Walmart
10.2017 - 10.2018
High School Diploma -
Eisenhower High School
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