Camareigh McComb
Mesa,AZ
Summary
Dedicated customer care representative experienced in resolving inquiries and enhancing satisfaction. Skilled in conflict resolution, communication, and training, ensuring streamlined processes and positive experiences.
Overview
13
13
years of professional experience
Work History
Customer Care Representative II
Vitalant
Mesa, Arizona
06.2022 - Current
- Supported donor inquiries via rewards, social media, donor support, and donor web portal as a 2nd level customer care representative.
- Answered customer inquiries over the phone, website chat feature, and via email.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints efficiently to ensure positive experiences.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Maintained detailed records of customer interactions, transactions, comments, and complaints to support effective issue resolution.
- Collaborated with team members to improve service delivery standards, leading to enhanced customer satisfaction.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Trained new representatives on customer service protocols and systems.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Processed customer account changes with proprietary software.
- Researched resolutions and contacted necessary departments to respond to customer inquiries by phone or email.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Mentored junior team members, fostering a supportive environment and strengthening team dynamics.
- This has included: resolving escalated inquiries, technical support, and scheduling according to internal and external regulations.
- Completed projects working in word and excel while partnering with external teams.
Customer Care Representative I
Vitalant
Mesa, Arizona
03.2021 - 06.2022
- Resolved customer complaints by identifying issues and providing effective solutions, enhancing customer satisfaction.
- Delivered fast, friendly, knowledgeable service for routine questions and service complaints, fostering positive customer experiences.
- Answered customer inquiries over the phone and via email.
- Provided support to customers through phone and email inquiries.
- Provided accurate, valid, and complete information to customers.
- Delivered customer support to high call load each shift.
- Processed customer account changes using proprietary software, ensuring accurate updates and maintaining system integrity.
- Assisted with scheduling, rewards, and donor portal inquiries.
Donor Outreach Service Representative
Vitalant
Tempe, Arizona
12.2018 - 03.2021
- Responded to donor inquiries, providing accurate information and support.
- Scheduled appointments for donors, ensuring efficient use of their time.
- Managed incoming calls from customers seeking assistance with their appointments or other services.
- Documented donor information accurately in electronic health records system.
- Collaborated with teammates to resolve customer inquiries and issues, fostering a supportive team environment.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Upheld strict standards for quality and performance.
Hourly Shift Leader
Papa John's
Mesa, Arizona
11.2013 - 12.2018
- Performed duties including product preparation, ingredient preparation, order taking, and delivering quality customer service.
- Supervised and led employees to maintain productivity and customer service levels.
- Coordinated shift schedules to optimize workforce coverage during busy periods.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Ensured cleanliness and organization of workstations to meet health standards.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Worked Performed duties including making products, preparing ingredients, taking orders, and providing quality customer service.
- Maintained an organized work environment by delegating tasks to the staff.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Performed opening and closing duties per company guidelines and requirements.
Education
High School Diploma -
Skyline High School
Mesa, AZ05-2013
Skills
- Customer support
- Inbound customer service
- Call center experience
- Service process improvement
- Relationship management
- Client relationship management
- Issue follow up
- Effective communication
- Written communication
- Email correspondence
- Training and mentoring
- Data entry
- Attention to detail
- Process improvement
- Technical troubleshooting
- Software navigation
- Time management
- Multitasking skills
- Multitasking and organization
- Punctuality and reliability
- Problem solving
- Call center experience
References
- Either Emery 602-478-2265
- Amber Copeland 602-510-0107
Timeline
Customer Care Representative II
Vitalant
06.2022 - Current
Customer Care Representative I
Vitalant
03.2021 - 06.2022
Donor Outreach Service Representative
Vitalant
12.2018 - 03.2021
Hourly Shift Leader
Papa John's
11.2013 - 12.2018
High School Diploma -
Skyline High School