Summary
Overview
Work History
Education
Skills
Timeline
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Camary Hanks

Riverdale,GA

Summary

To obtain a job as Group Coordinator Lead

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

7
7
years of professional experience

Work History

CSR/ Tasker /Group Lead

DHL Supply Chain
01.2020 - Current
  • Assisted in UAT testing for customer expansion project
  • Responsible for manually building orders and scheduling pickups through SAP/RXO per customer request
  • Communicate with customers for changing orders as well as canceling orders
  • Assisted operations with picking orders, auditing and cycle counting as needed
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

DC1 Warehouse Associate

Fleet Pride Truck and Trailer Parts
09.2018 - 10.2020
  • Helped in operations to pull and organize branch and customer orders for delivery from warehouse
  • Assisted in manually loading and unloading materials onto customer pickup trucks for Will Call orders
  • Sustained stock and ensured inventory items where in correct warehouse locations
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.

Housekeeping Supervisor

Home2/Tru Hilton
06.2018 - 08.2020
  • Led a team of8-10 people consisting of GRA's(guest room attendants) and Custodians
  • Trained associates to deliver outstanding Customer service and financial profitability as well as upholding company standards
  • Organized scheduling for associates to ensure peak efficiency and availability
  • Streamlined inventory processes by assessing and replenishing supplies regularly.
  • Coordinated purchasing activities to align with budgetary constraints.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Education

Certificate - CNA

Professional Medical Institute
Decatur, GA
05.2020

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Desert Rose High School
Las Vegas, NV
06.2007

Skills

  • SAP knowledge
  • RXO
  • MS Office
  • WMS
  • Leadership
  • Complaint handling
  • Customer focus
  • Call center experience
  • CRM software

Timeline

CSR/ Tasker /Group Lead

DHL Supply Chain
01.2020 - Current

DC1 Warehouse Associate

Fleet Pride Truck and Trailer Parts
09.2018 - 10.2020

Housekeeping Supervisor

Home2/Tru Hilton
06.2018 - 08.2020

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Desert Rose High School

Certificate - CNA

Professional Medical Institute

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Camary Hanks