Adept at healthcare data management and showcasing exceptional analytical skills, I significantly enhanced risk adjustment processes at Humana Insurance Company. Leveraging medical coding expertise and time management abilities, I improved data accuracy and compliance, contributing to streamlined operations and better patient outcomes.
Overview
5
5
years of professional experience
Work History
Risk Adjustment Specialist
Humana Insurance Company
Louisville, KY
03.2023 - Current
Maintained knowledge of current industry standards related to risk adjustment coding and reimbursement.
Collaborated with other departments within the organization to ensure accurate data collection and reporting processes were followed.
Monitored provider compliance with established policies, procedures, and regulations related to risk adjustment.
Conducted in-depth analyses on potential risks, impacts of new legislation or potential economic factors related to financial activities.
Analyzed claims data using statistical methods and software programs such as SAS or SQL.
Researched new technologies that can be used to increase efficiency in the review process.
Conducted analysis of risk adjustment data to identify opportunities for improvement.
Evaluated patient charts for completeness, accuracy and compliance with applicable rules and regulations.
Patient Access Representative
Main Line Health System
Media, PA
06.2021 - 02.2023
Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Assisted with scheduling outpatient appointments.
Actively participated in team meetings and training sessions.
Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Scanned documents into electronic medical records system.
Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Created new patient accounts in the EPIC system as needed.
Answered phones promptly in a professional manner.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Reviewed authorization requests for accuracy and completeness.
Obstetrics and Gynecology Scheduler
Crozer Chester Medical Center
Chester, PA
09.2019 - 06.2021
Managed incoming calls to schedule appointments and answer questions
Processed patient referrals and insurance verifications
Maintained updated records of all scheduled appointments
Communicated changes in policy or procedure updates to patients.
Followed up with patients regarding upcoming appointments.
Advised patients on the best options for their particular situation with nurse assistance
Reviewed documentation for accuracy prior to submitting claims
Monitored patient wait times to ensure timely service delivery
Managed appointment setting, cancellations, and rescheduling for clients, enhancing patients' satisfaction.