Camber Holyan
Office Specialist
Navajo,NM
Summary
Professional with solid background in office administration, prepared to bring efficiency and organization to any team. Known for strong collaboration skills and adaptability to changing needs. Adept at managing schedules, coordinating tasks, and utilizing office software to streamline operations. Reliable and results-driven, consistently ensuring high standards in all responsibilities.
Dependable Office Specialist with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking
. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Administrative professional equipped to excel in office management and administrative tasks. Proven ability to enhance team collaboration and drive results. Skilled in scheduling, communication, and problem-solving. Highly adaptable and reliable, ready to meet changing needs and priorities. Experienced with office administration, including scheduling, documentation, and support. Utilizes organizational skills to ensure efficient office operations and team effectiveness. Knowledge of communication and collaboration, contributing to productive work environment.
Overview
11
11
years of professional experience
Work History
Office Specialist
Division of Human Resources
02.2025 - Current
- Supported daily office operations by managing schedules and organizing documentation.
- Assisted in coordinating meetings, ensuring all necessary materials were prepared in advance.
- Maintained accurate filing systems, enhancing information retrieval efficiency for the team.
- Collaborated with departments to streamline communication and improve workflow processes.
- Developed and implemented office procedures that increased overall administrative efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Boosted productivity with expert use of office software, including Microsoft Office Suite and Google Workspace applications.
- Expedited document processing by developing and implementing a consistent document review procedure.
- Responded to inquiries from callers seeking information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Monitored and tracked budgets and expenses.
Customer Service Representative
C&R Insurance Company
10.2022 - 02.2025
- Assisted customers with inquiries and concerns, ensuring prompt resolution and satisfaction.
- Managed high volumes of calls, maintaining composure and professionalism in fast-paced environment.
- Processed orders and returns accurately, contributing to efficient service delivery.
- Utilized CRM software to track customer interactions and improve service quality.
- Provided product information to customers, enhancing their knowledge and purchase confidence.
- Collaborated with team members to streamline processes, improving overall workflow efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cashier
TnR Feed And Rope Center
Gallup, NM
03.2022 - 10.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $Amount or more per shift.
- Greeted over Number patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each Timeframe.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Monitored store environment for cleanliness and safety compliance, ensuring a welcoming atmosphere.
- Implemented effective customer service strategies to resolve complaints swiftly and effectively.
Cashier
Lowes Market
Window Rock, AZ
02.2020 - 03.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Office Assistant
Crystal Chapter
Navajo, NM
08.2018 - 09.2019
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Processed payments and documented account changes for financial accuracy and transparency
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Organized, stored and retrieved files to enhance daily operations and support customer needs
- Responded to requests for information from various individuals by providing important documents
- Assisted with event planning, including associated travel and logistical arrangements
- Processed client rebate reconciliation, reporting and check requests
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Managed smooth processing of payroll paperwork to support office productivity
- Ensured business records were accurate by consistently updating customer information
- Managed multi-line telephone system and greeted claimants during office visits
- Organized all new hire, security and temporary paperwork
- Maintained clean reception area to promote positive, professional environment for all stakeholders, including chapter Managers and clients
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Screened applicant resumes and coordinated both phone and in-person interviews
Sales Associate
Speedway
Gallup, NM
08.2017 - 04.2018
- Maintained organized, presentable merchandise to drive continuous sales
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Maintained records related to sales, returns and inventory availability
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Educated customers on promotions to enhance sales
- Processed product returns and assisted customers with other selections
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Restaurant Crew Member
McDonald's
Window Rock, AZ
08.2016 - 06.2017
- Promoted customer loyalty by efficiently handling food and service complaints
- Performed shift change tasks each day to keep store efficient and neat
- Operated as full-service food provider in excellent establishment by taking orders, preparing meals and collecting payments
- Checked completed orders for accuracy and bagged meals for easy carrying
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Filled and mixed soft drinks, water and top of line beverages
- Processed payments and counted change to complete transactions
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
- Wiped counters, Cleaning and sanitized equipment to maintain clean food prep and dining areas
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Took food orders from patients and families, and explained offerings
- Observed customer purchases in line and differentiated between standard portions
Restaurant Crew Member
Wendys
Phoenix, AZ
08.2015 - 06.2016
- Checked completed orders for accuracy and bagged meals for easy carrying
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Performed shift change tasks each day to keep store efficient and neat
- Operated as full-service food provider in excellent establishment by taking orders, preparing meals and collecting payments
- Promoted customer loyalty by efficiently handling food and service complaints
- Collaborated with team members to meet all food service needs for over 2,000 customers per day
- Processed payments and counted change to complete transactions
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
- Filled and mixed soft drinks, water and Signatures beverages
- Wiped counters, scrubbing and sanitized equipment to maintain clean food prep and dining areas
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
- Took food orders from patients and families, and explained offerings
- Observed customer purchases in line and differentiated between standard portions
Restaurant Crew Member
Carl's Jr. Restaurants LLC
Glendale, AZ
04.2015 - 10.2015
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Performed shift change tasks each day to keep store efficient and neat
- Checked completed orders for accuracy and bagged meals for easy carrying
- Promoted customer loyalty by efficiently handling food and service complaints
- Operated as full-service food provider in excellent establishment by taking orders, preparing meals and collecting payments
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Collaborated with team members to meet all food service needs for over 2,000 customers per day
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
- Observed customer purchases in line and differentiated between standard portions
- Filled and mixed soft drinks, water and signature beverages
- Processed payments and counted change to complete transactions
- Took food orders from patients and families, and explained offerings
- Wiped counters, and sanitized equipment to maintain clean food prep and dining areas
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
- Operated as full-service food provider in excellent customer service establishment by taking orders, preparing meals and collecting payments
Restaurant Crew Member
McDonald’s
Phoenix, AZ
05.2014 - 04.2015
- Checked completed orders for accuracy and bagged meals for easy carrying
- Performed shift change tasks each day to keep store efficient and neat
- Operated as full-service food provider in excellent establishment by taking orders, preparing meals and collecting payments
- Promoted customer loyalty by efficiently handling food and service complaints
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Collaborated with team members to meet all food service needs for over 2,000 customers per day
- Wiped counters, sanitized equipment to maintain clean food prep and dining areas
- Observed customer purchases in line and differentiated between standard portions
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
- Took food orders from patients and families, and explained offerings
- Processed payments and counted change to complete transactions
- Filled and mixed soft drinks, water and Signature beverages
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
- Operated as full-service food provider in customer service establishment by taking orders, preparing meals and collecting payments
Education
Diploma - General Studies
Wingate High School
05.2011
No Degree - Medical Billing / Coding
San Juan College
Farmington, NM 08.2025 - Current
Skills
- Accounting familiarity
- Spreadsheet management
- Excellent planner and coordinator
- Certified in 10-key
- Filing and data archiving
- Invoice processing
- Appointment setting
- Customer service-oriented
Timeline
No Degree - Medical Billing / Coding
San Juan College
08.2025 - Current
Office Specialist
Division of Human Resources
02.2025 - Current
Customer Service Representative
C&R Insurance Company
10.2022 - 02.2025
Cashier
TnR Feed And Rope Center
03.2022 - 10.2022
Cashier
Lowes Market
02.2020 - 03.2022
Office Assistant
Crystal Chapter
08.2018 - 09.2019
Sales Associate
Speedway
08.2017 - 04.2018
Restaurant Crew Member
McDonald's
08.2016 - 06.2017
Restaurant Crew Member
Wendys
08.2015 - 06.2016
Restaurant Crew Member
Carl's Jr. Restaurants LLC
04.2015 - 10.2015
Restaurant Crew Member
McDonald’s
05.2014 - 04.2015
Diploma - General Studies
Wingate High School