Cambrel Callahan
Sahuarita,AZ
Overview
19
19
years of professional experience
Work History
Universal Technician
Cox Communications
Tucson, AZ
01.2013 - Current
- Installs, configures, deploys, troubleshoots, and maintains customer computer and communications hardware, software and associated peripherals.
- Install, troubleshoot, and provide technical assistance to customer regarding various audio and video devices.
- Comprehensive understanding of RF frequency spectrums, including DOCSIS, M.E.R., and B.E.R., packet loss, jitter, and SNR, enabling the identification of potential issues originating from the Cox network or the customer’s residence.
- Proficient in multiple operating systems, including Windows, iOS, Android, and Mac OS.
- Proficient in installing and troubleshooting ethernet color code (T568B) for IP and VOIP. Not limited to T568A code as well.
- Familiar with Microsoft Intune company portal.
- Ability to make informed decisions to resolve customer issues and effectively communicate technical concepts to non-technical end users.
- Assist end-users with computer issues by troubleshooting hardware and software problems.
- Ensure customer accounts are notated, escalated, or rescheduled for further maintenance needs.
- Troubleshoot computer, printer, phone and Fax machines for business and residential customers, also recommending when devices need to be replaced.
- Assist customers with installing software applications on computers, tablets and televisions.
- Assist customers with any computing configurations and reimage if needed.
- Assist other technicians as needed.
- Maintain inventory and equipment by scanning and tracking into Cox CTVI program.
- Test software to ensure compatibility with various devices.
- Transitioning to a Commercial Business role, where responsibilities include maintaining the role of 'Universal Technician' within a business environment. This entails handling more complex phone and video systems, hardware, and software.
- Perform physical work as needed i.e., trenching, crawling through attics, and accessing homes to install new cables.
- Process work orders through CX Connect; Address, specific details for work order, ie. Equipment, location of cable routing method, signal health for equipment, view any previous work performed, available services in customer location, add notes, reschedule, cancel, create remedy tickets, view and assign equipment to customer account.
Dish Network Field Technician
Dish Network
Tucson, AZ
01.2007 - 01.2012
- Installed satellite dishes in optimal locations for signal strength and longevity. Also being aware of these locations for damage reasons such as mounting equipment over a living space without proper sealant.
- Troubleshooting satellite dish, including the LNBS cable lines and customer equipment.
- Proficient in orbital locations and line of site availability for maximum satellite alignment.
- Engaged in face-to-face customer interactions, with some customers expressing dissatisfaction and being able to hold a professional demeanor in the presence of personal negativity.
Timeline
Universal Technician
Cox Communications
01.2013 - Current
Dish Network Field Technician
Dish Network
01.2007 - 01.2012
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