Cambria Alderetti
Mesa,AZ
Summary
Dynamic Security Officer with a proven track record at Allied Universal, leveraging keen observation, effective communication, and meticulous record-keeping to maintain a safe environment and uphold policies. Expertise in managing sensitive situations and de-escalating conflicts fosters a secure and compliant workplace for all personnel. A trade school certification in diagnostic and repair of technology complements extensive experience in customer service, hospitality, and office administration, establishing a solid foundation in interpersonal communication and administrative efficiency. Currently pursuing an Associate's Degree in Public Administration, with a strong desire to transition diverse skills into a human resources role to enhance employee experiences through policy adherence and problem-solving initiatives. Open to relocation to Gilbert, Phoenix, or Mesa, AZ.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal
06.2024 - Current
- Maintained and audited detailed records, ensuring 100% accuracy and compliance with company policy.
- Collaborated with supervisors to streamline recordkeeping processes, enhancing administrative efficiency.
- Prepared and managed documentation for incident reports, supporting informed management decision-making.
- Monitored premises to prevent and respond to security incidents effectively.
- Conducted regular inspections of facilities to identify vulnerabilities and enhance safety protocols.
- Collaborated with law enforcement during investigations, providing detailed reports and support when necessary.
- Evaluated security technology systems for efficiency and effectiveness, recommending upgrades as needed.
- Analyzed incident reports to identify trends, informing adjustments in security measures and training programs.
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
Banquet Server
Wedgewood Weddings
09.2024 - 01.2025
- Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
- Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
- Collaborated with the kitchen staff to ensure timely delivery of food and beverages to banquet tables
- Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy
- Assisted in the setup and breakdown of audiovisual equipment for presentations or entertainment purposes
- Coordinated with other staff members to ensure smooth flow of service during banquets
- Coordinated with kitchen staff to facilitate timely meal service and special requests.
- Delivered exceptional service to guests during events, ensuring satisfaction and smooth operations.
Shift Supervisor
Clean Freak Car Wash
02.2024 - 08.2024
- Supervised daily operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored staff on car wash techniques and customer service excellence.
- Conducted regular equipment maintenance checks to minimize downtime and enhance performance.
- Implemented process improvements that reduced service times while maintaining high customer satisfaction levels.
- Monitored inventory levels, coordinating with suppliers to ensure availability of necessary products.
- Resolved customer complaints promptly, enhancing overall client experience and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Uber Driver
Uber
02.2024 - 07.2024
- Safely and efficiently transporting passengers to their destinations.
- Maintaining a clean and comfortable vehicle environment for passengers.
- Utilizing the Uber app to accept ride requests and navigate to pickup and drop-off locations.
- Providing exceptional customer service by assisting passengers and addressing their inquiries.
- Adhering to all traffic laws and regulations to ensure passenger safety.
- Managing payments through the Uber app and resolving any fare disputes.
- Keeping accurate records of mileage, fares, and trip details.
Assistant Store Leader
Quick Quack Car Wash
11.2023 - 02.2024
- Greets customers as they enter the location.
- Assist Store Leader with hiring and training new Team Members.
- Assist with coordinating the day-to-day workflow of subordinate Team Members in the operation; supports Team by providing direction.
- Assists the Store Leader with employment actions, including discipline and termination of Team Members in accordance with company policy.
- Monitors the store level of performance, identifying and facilitating opportunities to increase productivity and efficiency.
- Coordinates with the Store Leader, assisting in the in leadership of safety meetings, team building events and other projects.
- Assists customers with questions or price discrepancies.
- Properly uses sales membership pitch when interacting with new customers. Enforces the proper use of sales pitch with the Team.
- Explains services provided by Quick Quack Car Wash and sells additional services and vending items by recognizing opportunities and benefits to the customer.
- Accurately and efficiently completes sales transactions and maintains proper cash accountabilities at POS registers.
- Maintains housekeeping and maintenance responsibilities (driveways, restrooms, and car wash)
- Explains car wash entry procedure to customers and follows exact car loading and "prepping" procedures, ensuring employee and/or customer safety is not jeopardized.
- Performs other duties as assigned.
- Led daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored team members on best practices and customer service techniques.
- Implemented inventory management processes to maintain optimal stock levels and reduce waste.
- Enhanced customer satisfaction through proactive issue resolution and feedback collection.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Recruited and hired talented individuals bringing depth and experience to organization.
Unarmed Security Guard
Marksman Security Corporation
10.2022 - 11.2023
- Inspected buildings, equipment, and access points permitting entry
- Authorized verified contractors for entry
- Ensured guests felt welcomed at Tempe Market Place
- Ensured all buildings is locked and secured at end of every shift
- Deploy security guards and assist guards with any issues
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols, identifying and addressing security violations promptly.
- Collaborated with law enforcement during incidents, enhancing response effectiveness.
- Trained new security staff on protocols and emergency procedures, fostering team readiness.
- Developed incident reports detailing observations and actions taken during shifts.
- Implemented safety protocols that reduced risk of theft and vandalism in assigned areas.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Commercial Driver
AutoZone
09.2022 - 11.2022
- Operated commercial vehicles to deliver products safely and efficiently across designated routes.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed route planning to optimize delivery schedules, minimizing delays and improving service reliability.
- Collaborated with warehouse staff to load and unload shipments, ensuring accurate inventory management.
- Implemented safety protocols to reduce incidents and promote a culture of safe driving among peers.
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
- Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
Shift Supervisor
Clean Freak Car Wash
02.2022 - 11.2022
- Supervised daily operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored staff on car wash techniques and customer service excellence.
- Conducted regular equipment maintenance checks to minimize downtime and enhance performance.
- Implemented process improvements that reduced service times while maintaining high customer satisfaction levels.
- Monitored inventory levels, coordinating with suppliers to ensure availability of necessary products.
- Resolved customer complaints promptly, enhancing overall client experience and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Security Guard
Pride Group LLC
04.2022 - 09.2022
- Monitored premises to deter unauthorized access and ensure safety of personnel and property.
- Conducted thorough security checks of attendees and staff for potential risks.
- Developed relationships with event organizers to enhance coordination and effectiveness of security measures.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
Independent Contractor
Qwick Professionals
11.2021 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Waitress
Creative Hands Cuisine
08.2021 - 01.2022
- Coordinated with event planners to execute seamless dining experiences for various occasions.
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and smooth operations.
- Assisted in setup and breakdown of banquet facilities, adhering to specified layouts and timelines.
- Managed table settings and maintained cleanliness, contributing to overall event ambiance.
- Assisted in inventory management, ensuring adequate supplies for smooth operations during events.
- Collaborated with kitchen staff to ensure efficient food delivery and presentation standards were met.
- Implemented feedback mechanisms to improve service quality and enhance guest experience.
- Enhanced guest experience by providing attentive and efficient service during various events.
- Supported event success by collaborating with fellow waitstaff and management to ensure seamless operations.
Customer Experience Specialist Advisor
Best Buy
03.2021 - 10.2021
- Delivered exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Resolved complex customer inquiries, ensuring timely and accurate solutions.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
SCO Host
Walmart
04.2020 - 03.2021
- Facilitated efficient self-checkout operations by assisting customers with transactions and troubleshooting issues.
- Trained new staff on self-checkout procedures, enhancing team productivity and customer service.
- Monitored checkout stations for functionality, ensuring optimal performance and quick issue resolution.
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
Crew Member
Papa Murphy's
08.2019 - 03.2020
- Managed inventory levels, minimizing waste while maintaining stock availability.
- Collaborated with team to streamline pizza-making processes, enhancing efficiency.
- Trained new team members on food preparation and safety protocols.
- Provided exceptional customer service, resolving issues to improve satisfaction rates.
- Monitored kitchen equipment performance, coordinating maintenance and repairs as needed.
- Implemented cleanliness standards, contributing to a safe and sanitary work environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Restaurant Hostess
ROSATI'S PIZZA
01.2019 - 05.2019
- Greeted and seated guests promptly, ensuring a welcoming dining atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Handled customer inquiries and complaints, enhancing overall guest satisfaction.
- Monitored dining area for cleanliness and organization, maintaining high service standards.
- Collaborated with management to implement improved seating strategies during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
ITE Diagnostics -
East Valley Institute of Technology
Mesa, AZ05.2021
High School Diploma -
Dobson High School
Mesa, AZ05.2021
Associate of Applied Science -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ01-2028
Skills
- Adobe Acrobat, Adobe Photoshop
- Administrative Coordination
- Basic Math
- Basic Spanish Proficiency
- Cash Management
- Client Assistance, Client Support, Client Interaction
- Collaborative Negotiation Techniques
- Communication Skills
- Culinary Preparation Expertise
- Customer Service Expertise, Guest Relations Management, Professional Phone Communication
- Data Analysis Skills, Data Entry, Record Management
- Desktop Hardware Analysis
- Effective Leadership, Team Management, Staff Supervision, Shift Oversight
- Effective Sales Strategies, Pricing, Product Placement, Upselling
- Event Planning and Coordination
- Experience with Multiple Operating Systems
- GPS
- Issue Resolution Management
- IT Help Desk Support, Technical Support
- Linux System Administration
- Mac OS, iOS, Microsoft Windows
- Mechanical Knowledge, Soldering
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Exchange)
- Network Configuration, Ethernet Protocol Knowledge, VPN
- Organization Techniques, Schedule Management, Time Management
- Outdoor Work
- Point of Sale (POS) Operations
- Presentation Skills
- Quality Control
- Reception Management
- Restaurant Experience
- Safe Driving
- Strategic Succession Planning
Certification
- AED Certification Present
- Driver's License
- Guard Card June 2024 to June 2026
- Arizona Title 4 Liquor License December 2022 to December 2025
- Certified under Arizona Title 4 (liquor laws) to legally serve, sell and distribute alcoholic beverages within the stat. The certification ensures knowledge and compliance with Arizona's liquor laws, including responsible service practices, preventing sales to minors and intoxicated individuals, and understanding the legal responsibilities of alcohol sales. Trained and qualified to work in establishments that serve or sell alcohol, ensuring adherence to all state regulations.
- Class D
Additional Information
Authorized to work in the US for any employer
Languages
Spanish
Limited Working
Timeline
Banquet Server
Wedgewood Weddings
09.2024 - 01.2025
Security Professional
Allied Universal
06.2024 - Current
Shift Supervisor
Clean Freak Car Wash
02.2024 - 08.2024
Uber Driver
Uber
02.2024 - 07.2024
Assistant Store Leader
Quick Quack Car Wash
11.2023 - 02.2024
Unarmed Security Guard
Marksman Security Corporation
10.2022 - 11.2023
Commercial Driver
AutoZone
09.2022 - 11.2022
Security Guard
Pride Group LLC
04.2022 - 09.2022
Shift Supervisor
Clean Freak Car Wash
02.2022 - 11.2022
Independent Contractor
Qwick Professionals
11.2021 - 04.2022
Waitress
Creative Hands Cuisine
08.2021 - 01.2022
Customer Experience Specialist Advisor
Best Buy
03.2021 - 10.2021
SCO Host
Walmart
04.2020 - 03.2021
Crew Member
Papa Murphy's
08.2019 - 03.2020
Restaurant Hostess
ROSATI'S PIZZA
01.2019 - 05.2019
ITE Diagnostics -
East Valley Institute of Technology
High School Diploma -
Dobson High School
Associate of Applied Science -
Maricopa Community Colleges, Rio Salado Community College