Cambria Bowen
Winston Salem,US
Summary
Dynamic retail sales professional with a proven track record of exceeding sales targets and delivering exceptional customer service. Expertise in product knowledge and a commitment to understanding customer needs consistently result in high satisfaction levels. Demonstrated ability to manage patient interactions and administrative tasks effectively, leveraging strong communication and problem-solving skills to enhance overall experiences. A reliable team player with a solid work ethic, adept at quickly adapting to new challenges and environments while maintaining operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
AdventHealth
06.2025 - Current
- Managed patient scheduling to optimize appointment availability and reduce wait times.
- Assisted patients with insurance verification and eligibility inquiries, ensuring accurate information dissemination.
- Streamlined communication between departments to enhance patient experience and care coordination.
- Collaborated with healthcare providers to facilitate seamless patient transitions and follow-up care plans.
Tasting Room Associate
SHELTON VINEYARDS
10.2023 - 05.2025
- Communicated effectively with team members across multiple departments to coordinate activities related to special events.
- Organized tastings for groups of up to 30 people while providing education about the winery's history and current offerings.
- Served food pairings alongside wines during special events hosted at the winery's facility.
- Demonstrated excellent customer service skills by attending to the needs of guests and addressing any questions or concerns they may have had.
Tasting Room Manager
GOLDEN ROAD VINEYARDS
06.2023 - 10.2024
- Provided leadership, mentoring and support to tasting room staff.
- Identified opportunities to improve customer experience through product knowledge training sessions for tasting room employees.
- Created a positive atmosphere for customers by providing exceptional service.
- Managed daily operations of the tasting room including opening and closing duties, cleaning tasks.
Student Athletic Trainer Work Study
MONTREAT COLLEGE
03.2020 - 05.2023
- Demonstrated excellent communication skills when working with athletes, coaches, and medical staff.
- Inspected equipment regularly for safety issues that could compromise athlete performance or well-being.
- Utilized advanced taping techniques to provide stability for joints affected by injury or overuse.
- Created individualized treatment plans to maximize athletes' recovery from injuries.
- Maintained accurate records of all treatments provided to athletes in accordance with HIPAA regulations.
Financial Aid Student Work Study
MONTREAT COLLEGE
02.2020 - 05.2023
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Drafted letters to notify applicants of changes or updates in their financial aid status.
- Updated departmental databases with current information about enrolled students' finances.
Education
High School Diploma -
Starmount High School
Boonville, NC05.2019
Skills
- Guest service
- Telephone skills
- Customer and client relations
- Medical terminology
- Organization skills
- Verbal and written communication
- Appointment scheduling
Timeline
Patient Service Representative
AdventHealth
06.2025 - Current
Tasting Room Associate
SHELTON VINEYARDS
10.2023 - 05.2025
Tasting Room Manager
GOLDEN ROAD VINEYARDS
06.2023 - 10.2024
Student Athletic Trainer Work Study
MONTREAT COLLEGE
03.2020 - 05.2023
Financial Aid Student Work Study
MONTREAT COLLEGE
02.2020 - 05.2023
High School Diploma -
Starmount High School