Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cambridge Thomas

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Fast learner and committed to continuous, self-directed learning.

Overview

8
8
years of professional experience

Work History

Data Entry Clerk

TransCore
07.2022 - Current
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Expedited data entry tasks through use of keyboard shortcuts and customized software tools.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Maintained high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules and regulations.
  • Corrected data entry errors to prevent duplication or data degradation.

Technical Support Representative

Apple
08.2018 - 05.2022
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Reduced call handling time by developing comprehensive database of common troubleshooting steps.
  • Optimized client experiences, tailoring communication styles to individual customer needs.
  • Minimized escalations by proactively identifying potential challenges and addressing them early in process.
  • Delivered remote assistance for software installation, hardware configuration, network setups, and device troubleshooting tasks.
  • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
  • Assessed technical complexity of tickets to escalate to Tier 3 team.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Assistant Manager

Toys"R"Us
10.2015 - 05.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to correlate website
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Assisted in recruiting, interviewing, hiring, and training of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within workplace by encouraging collaboration among staff members on various projects and tasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

No Degree - Computer And Information Sciences

Houston Community College
Houston, TX
05.2026

Skills

  • File Management
  • Data accuracy
  • Problem-solving aptitude
  • Written Communication
  • Multitasking
  • Microsoft Windows and Office
  • Proofreading
  • Maintains confidentiality
  • Word Processing
  • Meticulous attention to detail
  • Escalation management
  • Remote Technical Support

Timeline

Data Entry Clerk

TransCore
07.2022 - Current

Technical Support Representative

Apple
08.2018 - 05.2022

Assistant Manager

Toys"R"Us
10.2015 - 05.2018

No Degree - Computer And Information Sciences

Houston Community College

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Cambridge Thomas