Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
8
8
years of professional experience
Work History
Intake Specialists
The Family Place
04.2023 - Current
Educated clients or representatives during admissions process and guided through related intake forms.
Navigated in-person and phone inquiries for services by describing levels of care, screening for services and recommending programs.
Assisted in coordination of admissions process with clients.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Program Manager
The Lullaby House
12.2021 - 03.2023
Organizing programs and activities in accordance with the mission and goals of the organization
Implementing and managing changes and interventions to ensure project goals are achieved
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Coached team members on productivity strategies to accomplish challenging goals.
Developed and maintained logistics workflows, procedures and reports.
Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Identified program obstacles and communicated possible impacts to team.
Permanency Specialist
Our Community Our Kids
07.2020 - 12.2021
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Documented data and completed accurate updates to case records.
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Maintained detailed case histories, metrics and reports to meet strict standards.
Facilitated family meetings to ensure communication and collaboration between family members.
Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Developed and implemented comprehensive case management plans to address client needs and goals.
Foster Home Developer
Benchmark Family Services
07.2019 - 07.2020
Screen prospective caregiver families; including the completion of caregiver references; face-to-face individual, couple, and family interviews; and home inspections
Provide feedback, evaluation, motivation, and direction to prospective caregivers during the evaluation process
Continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety
Provide final written home study reports within required time frames to assigned Regional Director
Maintain regular contact with clients and treatment team members through documented phone calls and face-to face visits
Demonstrating client progress toward risk reduction and recommendations for positive case outcomes
Maintain accurate records, files, forms, statistics and additional relevant information in accord with agency policy, licensing, and/or funding requirements
Adoption & Foster Care Specialist
MS Dept of Child Protection Service
12.2018 - 07.2019
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Documented data and completed accurate updates to case records.
Maintained detailed case histories, metrics and reports to meet strict standards.
Facilitated family meetings to ensure communication and collaboration between family members.
Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Completed comprehensive assessments of families to identify needs and develop treatment plans.
Residential Manager
EMILY'S PLACE
02.2018 - 10.2018
Devised and implemented patient and resident care plans, programs, policies and procedures.
Interviewed and assessed incoming residents per week.
Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
Conducted property move-ins, move-outs and walk-through inspections.
Delivered emergency 24-hour on-call service for tenants on building issues.
Used Salesforce to maintain resident database of personal information, repairs and lease agreements.
Doula & Counselor
BOYD MEDICAL MANAGEMENT
01.2017 - 10.2018
Complete client intake and assessments
Provide adoption options counseling, pre/post placement counseling and support services to pregnant women, their partners and extended family
Communicate and collaborate with service providers in the community in order to provide the highest quality of services and communication to our mutual clients
Facilitate designation and openness meetings between pregnant women and prospective adoptive parents
Assist with consent signings as necessary for domestic adoption cases
Provide Court testimony as necessary for domestic adoption cases.
Supported patients and family members, actively listening to concerns and offering compassionate care.
Conservatorship Specialist
Department Of Family And Children Services
06.2015 - 12.2016
Respond quickly in crisis situations involving children in abusive or neglectful situations
Investigate reports of child abuse or neglect and take necessary steps to protect children
Check children for signs of abuse or neglect
Conduct forensic investigations and assessments to determine risk of harm to children
Interview people, including the person reporting abuse and all others familiar with the family situation
Document all relevant information and complete all required forms
Testify in court
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Prioritize deadlines and work flexible hours
Education
Bachelor of Arts - Sociology in Sociology
JACKSON STATE UNIVERSITY
Jackson, MS
12.2014
Skills
Child Birth and Postpartum Doula
Violence Prevention
Case Management
Treatment Planning
Leadership Development
Documentation Proficiency
Additional Information
Willing to relocate: Anywhere
Timeline
Intake Specialists
The Family Place
04.2023 - Current
Program Manager
The Lullaby House
12.2021 - 03.2023
Permanency Specialist
Our Community Our Kids
07.2020 - 12.2021
Foster Home Developer
Benchmark Family Services
07.2019 - 07.2020
Adoption & Foster Care Specialist
MS Dept of Child Protection Service
12.2018 - 07.2019
Residential Manager
EMILY'S PLACE
02.2018 - 10.2018
Doula & Counselor
BOYD MEDICAL MANAGEMENT
01.2017 - 10.2018
Conservatorship Specialist
Department Of Family And Children Services
06.2015 - 12.2016
Bachelor of Arts - Sociology in Sociology
JACKSON STATE UNIVERSITY
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