Camden Rusch

• Increased student participation by incorporating group activities and peer feedback sessions.
• Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
• Streamlined grading process for more accurate assessment of student progress, saving time on administrative tasks.
• Expanded curriculum offerings by developing new courses based on student interests and industry trends.

• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

As a client relationship advocate for Fidelity Investments, I helped clients solve complicated financial issues in their 401k retirement accounts.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Cultivated customer loyalty, promoted repeat business and improved sales.