Camden Bebber
New Port Richey
Summary
IT Support Specialist and Network Administrator with over 4 years of experience in Desktop Administration, Server Administration, and Help Desk Support. Expert in utilizing ServiceNow for incident management and Sage 100 for ERP administration. Proven track record in deploying network infrastructure, managing hardware lifecycles, and resolving complex technical issues to minimize downtime. Committed to continuous improvement and technological advancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Technician 1
CoolSys
01.2025 - 01.2026
- Incident Management: Served as the primary point of contact for end-users, resolving hardware and software issues via ServiceNow and ensuring high user satisfaction.
- Hardware Deployment: Procured, configured, and deployed new computers and peripherals, ensuring all systems were updated with the latest security patches before issuance.
- Network Infrastructure: Configured network changes, including running cabling and troubleshooting site-wide network outages to restore connectivity.
- User Onboarding: Connected new users to the network and provided comprehensive training on facility systems and applications.
- Vendor Collaboration: Assessed computing needs by collaborating with department heads and vendors to ensure hardware requirements were met efficiently.
Electrical Technician / Team Mentor
FIRST Robotics Competition Team 6722
08.2017 - 01.2026
- Electrical Engineering: Designed and wired complex electrical systems for robots, ensuring optimal functionality and performance under competition stress.
- Inventory Management: Managed inventory of essential parts with meticulous attention to detail, reducing downtime during critical build periods.
- Leadership: Mentored junior technicians, fostering a collaborative work environment and training the team on electrical safety and best practices.
IT Support Specialist
Vanguard Protex Global
04.2022 - 01.2025
- ERP Administration: Administered the Sage 100 ERP system, managing user access, data integrity, and system stability.
- Technical Support: Fielded and resolved incoming calls and tickets regarding software malfunctions and network connectivity in a fast-paced environment.
- System Maintenance: Executed daily backup media rotations and applied critical security patches to prevent vulnerabilities.
- Project Implementation: Utilized data analytics to assess computing needs and led the installation of hardware/software packages to meet department goals.
- Network Operations: Assisted in setting up network peripherals and performed cable runs to support office layout changes.
Education
Associate of Science (AS) - Networking Systems Technology
Pasco-Hernando State College
Port Richey, FL05.2021
Skills
- Desktop Administration
- Windows Server
- Active Directory
- TCP/IP
- DNS
- DHCP
- Network Cabling & Troubleshooting
- VPN Configuration
- ServiceNow
- Sage 100 ERP
- Microsoft Office 365
- Ticketing Systems
- Remote Desktop Support
- Workstation Deployment
Certification
- Associated Certificate in Network Infrastructure
- CSWA (Certified SolidWorks Associate)
- Microsoft Office Specialist (MOS)
- BLS
Timeline
IT Support Technician 1
CoolSys
01.2025 - 01.2026
IT Support Specialist
Vanguard Protex Global
04.2022 - 01.2025
Electrical Technician / Team Mentor
FIRST Robotics Competition Team 6722
08.2017 - 01.2026
Associate of Science (AS) - Networking Systems Technology
Pasco-Hernando State College