Christina McCalpine
Tuscaloosa,AL
Summary
Highly motivated accounting professional with extensive customer service, sales, and driven individual with proven years of experience focusing on results. Possesses strong analytical and managerial skills desired for a leadership role. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager
Spaces Management
08.2019 - Current
- Responsible for checking drop box for mail, managing the association, maintenance requests, or any other resident communication daily; Responsible for managing maintenance requests; Coordinate Emergency Response; Assist in scheduling and completing unit turn annually
- Perform month-end reports; Handling tenants' complaints and ensuring customer satisfaction in accordance to company rules and regulations Managing the Home Owners Association
SITE MANAGER
VANTAGE MANAGEMENT
05.2013 - 07.2019
- Responsible for checking drop box for rent, maintenance requests, or any other resident communication daily; Participate in daily conference calls to communicate to peers and report to Regional Managers about property activities (i.e
- Rent collections, vacancy reports, and marketing activity); Responsible for managing maintenance requests; Coordinate Emergency Response; Assist in scheduling date and time of monthly inspection with pest control technician Perform month-end reports; Handling tenants' complaints and ensuring customer satisfaction in accordance to company rules and regulations
CONTACT REPRESENTATIVE, DEPARTMENT OF TREASURY
INTERNAL REVENUE SERVICE
11.2012 - 05.2013
- Provided technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact; Addressed wide range of issues/problems that require unique solutions; Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities; Secured, analyze and protect sensitive personal and financial information; Made determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; and Developed, analyzed and evaluated information involving the research of computerized records by accessing multiple online/database systems.
ASSISTANT STORE MANAGER
EASY MONEY CASH CENTER
05.2011 - 10.2012
- Generated and distributed detailed daily; Performed daily maintenance of loan application database; Educated customers of variety loan products and available options; Managed collections, reconciled daily vault and register; Assisted with training and instructing employees in job duties and company policies and procedures, interpreting and communicating work procedures and company policies to staff; Provided employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes; Assisted in recruiting, interviewing and selecting employees, developing work schedules and workloads; Assisted in researching, compiling and preparing reports, correspondence, and other information required by company; and Complied with governmental regulations as well as company policies, procedures, laws, and maintaining compliance
Education
BACHELOR OF SCIENCE in BUSINESS ADMINISTRATION/ACCOUNTING -
STILLMAN COLLEGE
Tuscaloosa, AL05.2009
Skills
- CUSTOMER SERVICE
- PROBLEM RESOLUTION
- ORGANIZATION SKILLS
- COACHING
- Property Management
- Analysis Skills
- Accounts Payable
- Social Media Promotion
- Real Estate Marketing
- Payment Collection
- Property Inspections
- Customer service-focused
- Technical knowledge
- Fair Housing Laws
- Rent collection
- Tenant relations
- Time Management
- Attention to Detail
- Problem-solving abilities
Certification
Real Estate License, Present
Additional Information
- SKILLS
- Strong communication and interpersonal skills
- Excellent organization skills
- Customer Service
- Professional Integrity
- Problem Resolution
- Planning and organizing
- Coaching, developing others
- Ability to perform normal duties with minimum supervision
- Ability to maintain records accurately and be able to meet deadlines consistently
Personal Information
Title: SITE MANAGER - SPACES MANAGEMENT
Timeline
Property Manager
Spaces Management
08.2019 - Current
SITE MANAGER
VANTAGE MANAGEMENT
05.2013 - 07.2019
CONTACT REPRESENTATIVE, DEPARTMENT OF TREASURY
INTERNAL REVENUE SERVICE
11.2012 - 05.2013
ASSISTANT STORE MANAGER
EASY MONEY CASH CENTER
05.2011 - 10.2012
BACHELOR OF SCIENCE in BUSINESS ADMINISTRATION/ACCOUNTING -
STILLMAN COLLEGE
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