Camee Gifford
Hugoton,KS
Summary
Accomplished Office Manager and Lead Dental Assistant with a proven track record at Effie Gaskill, DDS, excelling in customer service and office administration. Demonstrated expertise in organizational skills and inventory control, enhancing office efficiency and fostering positive client relationships. Achieved significant improvements in workflow and staff training, contributing to a high retention rate and streamlined operations.
Overview
32
32
years of professional experience
Work History
Office Manager
Effie Gaskill, DDS
01.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for the Doctor and Hygienist.
- Maintained accurate financial records by reconciling accounts receivable transactions daily.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lead Dental Assistant
Effie Gaskill, DDS
03.2005 - Current
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Used EagleSoft to document and maintain patient information and health background.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Improved practice workflow by efficiently setting up and breaking down dental operatories before and after each procedure.
- Streamlined appointment scheduling and billing processes, improving overall office efficiency.
Insurance Agent
Debbie Nordling State Farm
02.1992 - 03.1998
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
GED -
Hugoton High School
Hugoton, KS05.1989
Skills
- Excel in Customer Service
- Office Management
- Proficiant phone skills
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Mail handling
- Scheduling Coordination and calendar management
- Inventory Control
- Supply Management
- Financial Tracking
- Staff Training
- Compliance Monitoring
- Computer Skills
Hobbies
I am very family oriented. Much of my spare time is spent with my grand kids, watching their sport events throughout the year. I also enjoy spending time with my husband on the golf course or fishing on a lake when we are not sitting on the sidelines cheering on the grands. I am very involved in my church and am part of the worship team on Sunday mornings.
Timeline
Office Manager
Effie Gaskill, DDS
01.2022 - Current
Lead Dental Assistant
Effie Gaskill, DDS
03.2005 - Current
Insurance Agent
Debbie Nordling State Farm
02.1992 - 03.1998
GED -
Hugoton High School
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