Cameise Schand
STATE_US
Summary
With over 12 years of experience in customer support, CRM management, and cross-functional collaboration, I have developed a strong ability to resolve complex issues, enhance client satisfaction, and contribute to seamless operational workflows.
In my current role as a Customer Service Administrator at Leaf Filter, I manage high-volume inbound and outbound interactions, document detailed records in CRM systems, and collaborate with internal teams to resolve service issues efficiently. Previously, my work as an Insurance Concierge Specialist and Claims Representative honed my skills in problem-solving, conflict resolution, and clear communication—essential qualities for delivering exceptional remote support.
. I am confident that my combination of customer service expertise, attention to detail, and ability to thrive in fast-paced, remote environments would make me a valuable addition to your team.
I would welcome the opportunity to discuss how my skills and experience align with your customer service goals. Thank you for your time and consideration. I look forward to the possibility of contributing to your team.
Overview
12
12
years of professional experience
Work History
Customer Service Advocate
Leaf Filter
02.2023 - Current
- Manage high-volume inbound and outbound customer interactions, resolving issues efficiently
- Use CRM systems to document customer interactions and track resolutions
- Identify customer needs and provide solutions to improve satisfaction and retention
- Collaborate with internal teams to resolve service issues and improve workflows
Bartender/Mixologist
Floater for Goodworx and Events
04.2014 - Current
- Crafted and served a variety of beverages, ensuring high-quality customer experiences.
- Managed bar inventory, maintaining stock levels and minimizing waste.
- Trained new staff on drink preparation techniques and customer service standards.
- Developed innovative cocktail recipes to enhance menu offerings and attract clientele.
Payroll Specialist TEMP
Robert Half
03.2021 - 12.2021
- Processed payroll for over 1,000 employees accurately and on time.
- Ensured compliance with federal, state, and local payroll regulations.
- Administered employee benefits and deductions within payroll system.
- Coordinated audits of payroll records to ensure data integrity.
Insurance Concierge Specialist
Emblem Health Insurance
10.2019 - 06.2020
- Coordinated member inquiries to ensure timely resolution of health insurance issues.
- Streamlined communication between departments to enhance service delivery and member satisfaction.
- Developed comprehensive resource guides for staff to improve service consistency.
- Assisted members with claims, benefits, and provider coordination
- Resolved complex customer issues with attention to detail
Auto Claims Adjuster
State Farm
11.2017 - 06.2018
- Analyzed auto claims to determine liability and coverage based on policy guidelines.
- Reviewed and assessed damage estimates to ensure accuracy and compliance with industry standards.
- Communicated effectively with clients, agents, and repair facilities to facilitate timely claim resolution.
Education
Bachelor of Arts - Business Administration And Management
Ashford University
San Diego, CA05-2028
High School Diploma -
East Hartford High School
East Hartford, CT06-2010
Skills
- Call center experience
- Data entry
- Administrative support
- Complaint resolution
- Live chat support
Timeline
Customer Service Advocate
Leaf Filter
02.2023 - Current
Payroll Specialist TEMP
Robert Half
03.2021 - 12.2021
Insurance Concierge Specialist
Emblem Health Insurance
10.2019 - 06.2020
Auto Claims Adjuster
State Farm
11.2017 - 06.2018
Bartender/Mixologist
Floater for Goodworx and Events
04.2014 - Current
Bachelor of Arts - Business Administration And Management
Ashford University
High School Diploma -
East Hartford High School