Results-driven professional with expertise in analytical thinking and creative problem-solving. Proven ability to deliver impactful solutions in dynamic environments. Committed to continuous learning and innovation to enhance operational efficiency.
Overview
21
21
years of professional experience
Work History
Business Office Supervisor
Friar's Heating & Air
San Diego, CA
02.2025 - Current
Negotiated contracts and monitored supplier performance to ensure timely delivery of quality products.
Managed vendor relations to foster strong partnerships and effective communication.
Supervised daily operations of business office, including accounts receivable, accounts payable, payroll, banking, and billing.
Trained new employees on accounting processes and software applications, such as QuickBooks.
Reviewed invoices for accuracy before processing payments to maintain financial integrity.
Monitored employee attendance records and took appropriate actions when necessary.
Resolved customer complaints and provided answers to inquiries to enhance satisfaction.
Consulted with managers to address issues related to employee performance and operational efficiency.
Homeless Services Director of Programs
Crisis House
Santee , CA
02.2024 - 12.2025
Provided leadership support to staff members, ensuring alignment with organizational goals.
Developed strategies to enhance reach and impact of existing programs.
Maintained official station records and logged program activities for internal and government review.
Conducted regular meetings to evaluate progress and address issues in program execution.
Managed daily operations, including task scheduling and duty assignments within the department.
Implemented departmental policies to streamline internal processes in collaboration with management.
Reviewed employee work for adherence to quality standards and procedural compliance.
Coordinated efforts with other supervisors to unify group objectives and achieve targets.
Compliance Officer
ScaleMatrix
San Diego , CA
01.2019 - 09.2023
Planning company s strategy and execute the plan for regulatory and compliance requirements.
Conducted, Maintained and Distributed SSAE 16 SOC1T2 SOC2T2 SOC3T2 audits to ensure compliance across the company
Assist creating policies and protocols for operations.
Oversee the Quality Assurance and Quality Control departments.
Completed all client requests for annual questionnaires and audits
Worked alongside Engineers and all IT Staff daily to fulfill compliance requests, tickets and for audit evidence.
Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Clinical Services Supervisor
Meridian Home Care
San Diego , CA
06.2016 - 10.2018
Uses the company s processes to assess, plan, implement, provide, supervise and evaluate each patient s care plan.
Orients, schedules, and coordinates staff. On call 72 hours a week.
Assist in processes for payroll biweekly.
Evaluations on field staff and opening cases one on one with families to Increase continuity of care by managing relationships with tertiary care providers
Schedules and prioritizes workflow and patient care.
Accurately records patient interviews, history, and chief complaints, and maintains other patient records in the EMR system.