Camela Council
Inman,SC
Summary
Dynamic Hotel Manager with a proven track record at Echo Suites, excelling in guest relations and complaint resolution. Leveraged healthcare terminology and vital signs knowledge to enhance service quality. Achieved consistently high customer satisfaction ratings through effective team leadership, customer service, call volume control and strategic improvements, fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Hotel Manager
Echo Suites
01.2024 - Current
- Overseeing of high volume phone lines and customer service
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Marketing Manager
Self-employed
03.2021 - 01.2024
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Optimized website content for improved search engine rankings and increased web traffic.
Home Health Aide
Private Care Services
08.2020 - 01.2024
- Assisted patient with medication organization
- Checked patients vitals daily and reported to family if any values were out of normal range.
- Reviewed patients health information and reported any abnormalities month to month
- Helped patient maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
High School Diploma -
Penn Foster High School
06-2020
Skills
- Healthcare terminology
- Vital Signs
- Chart review
- Maintaining health information
- High volume phone control
- Guest complaint resolution
- Guest services management
- Guest relations management
- Cash handling
Timeline
Hotel Manager
Echo Suites
01.2024 - Current
Marketing Manager
Self-employed
03.2021 - 01.2024
Home Health Aide
Private Care Services
08.2020 - 01.2024
High School Diploma -
Penn Foster High School
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