Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Camela Redding

Camela Redding

Laurel,MD

Summary

Dedicated caregiver and scheduler/ administrative specialist with years of experience from John Hopkins Care at Home, adept in HIPAA compliance and exceptional customer service. Proven ability to manage complex schedules, coordinate with healthcare professionals. Streamlined scheduling processes, enhancing patient satisfaction and team efficiency. Skilled in direct patient care and Microsoft Office, demonstrating a reliable commitment to high-quality outcomes and patient dignity.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant/ HHA/ Caregiver

John Hopkins Personal Skill Care (JHPSC)
01.2018 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure.
  • Performed light housekeeping tasks and prepared nutritious meals.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • · Delivered high-quality care to patients in home or hospital facility.

Home Care Scheduler/Medical Administrative Support Specialist

John Hopkins Care at Home (JHCH)
03.2007 - 10.2023
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Coordinating and scheduling home care services for clients based on their needs and preferences (SN, PT, OT, ST, HHA)
  • Communicating with home care staff to manage their schedules and assignments to enhance patients' satisfaction.
  • Maintaining detailed records of service provided, including dates, times when patients admitted to the hospital, and follow up with patients discharge to resume services.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Performing administrative tasks such as date entry, supplies inventory and answered phones/ emails responded to patients and employees' inquiries to enhance office operations and other specific tasks.
  • Worked with supervisors and team members to understand supply needs.
  • · Assisted in the training of new hires, sharing expertise in medical support techniques to improve overall team performance.
  • · Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
  • Answered phone calls and messages for over 50-clinicians in Homecare agency, scheduling appointments, and handling patient inquiries.

Education

High School Diploma -

Frank Ballou High School
Washington, DC

Certified Nursing Assistant -

Cambridge Nursing Academy
Gaithersburg, MD

Skills

    HIPAA Compliance

    Reliable team player

    Direct Patient Care

    Exceptional Customer Service

    Certified in CPR/AED

    Epic Software System

    Problem-Solving

    Microsoft Office Software

    Exceptional Time Management

    Appointment Scheduling

Certification

  • Certified Nursing Assistant (CNA)
  • Home Health Aide (HHA) Certification
  • CPR/AED Certification
  • ServSafe Food Handler's Certification
  • OSHA Certified

Timeline

Certified Nursing Assistant/ HHA/ Caregiver

John Hopkins Personal Skill Care (JHPSC)
01.2018 - Current

Home Care Scheduler/Medical Administrative Support Specialist

John Hopkins Care at Home (JHCH)
03.2007 - 10.2023

High School Diploma -

Frank Ballou High School

Certified Nursing Assistant -

Cambridge Nursing Academy

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Camela Redding