Camele Harrison
Snellville
Summary
Dynamic professional with extensive experience in customer service and supply handling at Delta. Proven ability to enhance customer satisfaction through effective conflict resolution and team collaboration. Recognized for leadership support and problem-solving skills, consistently achieving operational excellence and maintaining safety compliance in fast-paced environments. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cabin Agent
Delta
06.2022 - Current
- Loaded necessary supplies onto service truck and returned additional supplies to designated area.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Followed company policies and procedures related to customer service satisfaction levels.
- Collaborated with colleagues regarding special needs passengers requiring additional assistance during boarding and disembarkation processes.
- Proactively identified potential issues that could impact customer experience and took corrective action where appropriate.
Assistant Manager/Stocker/Cashier
Dollar Tree
08.2020 - Current
- Implemented quality control measures to uphold company standards.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Generalist
Macy's Inc.
09.2021 - 04.2022
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Created detailed reports on project progress and performance metrics.
- Managed multiple projects simultaneously while maintaining deadlines and budgets.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Provided guidance and support for staff members regarding their roles, responsibilities, and tasks.
Manager
Cato's Fashion
09.2020 - 09.2021
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Cashier/Server/Stocker
Islanders Restaurant
08.2017 - 06.2020
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
Caregiver
Seabrook Independent Living
09.2019 - 01.2020
- Followed safe lifting and transferring techniques to transport residents.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with meal planning to meet nutritional plans.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Store Manager
Bvld Clothing Store
May Pen
05.2014 - 04.2017
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared monthly reports on sales figures, expenses, profits.
Cargo Control Ordinator
Kingston Container Terminal
09.2005 - 10.2009
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
HRD Clerk
Kingston Container Terminal
04.2005 - 09.2005
- Maintained inventory levels of office supplies and equipment as needed.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Operated cash register to process cash, check, and credit card transactions.
- Developed organizational filing systems for confidential customer records and reports.
- Performed data entry tasks to update customer accounts records.
Education
Shipping Logistic
CARIBBEAN MARITIME INSTITUTE
01.2009
Electrical Technology
UNIVERSITY OF TECHNOLOGY
Skills
- Supply handling
- Customer service
- Safety compliance
- Seating assignments
- Conflict resolution
- Team collaboration
- Leadership support
- Sales expertise
- Self motivation
- Problem-solving
- Excellent communication
References
- Ms. Marva Doyle, Islanders Restaurant, 100 Memorial Drive, Asbury Park, New Jersey, +1 (732) 925-0706
- Mr. Tyrese Atkinson, 1752 Raleigh Ct Ocean, New Jersey, 07712, +1 (732) 693-7257
Certification
- Diploma in Business Administration
Timeline
Cabin Agent
Delta
06.2022 - Current
Generalist
Macy's Inc.
09.2021 - 04.2022
Manager
Cato's Fashion
09.2020 - 09.2021
Assistant Manager/Stocker/Cashier
Dollar Tree
08.2020 - Current
Caregiver
Seabrook Independent Living
09.2019 - 01.2020
Cashier/Server/Stocker
Islanders Restaurant
08.2017 - 06.2020
Store Manager
Bvld Clothing Store
05.2014 - 04.2017
Cargo Control Ordinator
Kingston Container Terminal
09.2005 - 10.2009
HRD Clerk
Kingston Container Terminal
04.2005 - 09.2005
Shipping Logistic
CARIBBEAN MARITIME INSTITUTE
Electrical Technology
UNIVERSITY OF TECHNOLOGY
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