Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Camelia Hertug

Camelia Hertug

Vineyard Haven,MA

Summary

Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Little House Cafe
07.2020 - 03.2025
  • Managed all aspects of daily operations
  • Effectively managed labor costs by making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Front-of-House Manager

Little House Cafe
05.2017 - 07.2020
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Front Desk Administrator

Miss Mary Boutique Spa
01.2016 - 03.2020
  • My main duties at Miss Mary's Spa were related to providing excellent customer service, managing each service providers calendar, making appointments, answering calls, payroll, placing retail orders and keeping the spa stocked and organized
  • Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Completed weekly payroll
  • Handled sensitive information with discretion, maintaining client confidentiality at all times.
  • Improved office organization by implementing effective filing systems and document management practices.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Administrative Assistant

Foran Financial
01.2014 - 01.2015
  • Company Overview: Foran Financial is a notary public office located in Chicago that works mainly with trucking companies
  • I worked very closely with these businesses to ensure their drivers had all the necessary paperwork legally required to be on the road
  • These projects had to be finalized in a timely matter and team work was necessary
  • Foran Financial is a notary public office located in Chicago that works mainly with trucking companies

Skills

  • Operations management
  • Supply ordering and management
  • Payroll administration
  • Customer service oriented
  • ServeSafe manager

Certification

  • ServSafe Food Safety Manager Certification
  • ServSafe Allergen Awareness Certification
  • TIPS Certification
  • First Aid/CPR/AED Certification

Timeline

Restaurant General Manager

Little House Cafe
07.2020 - 03.2025

Front-of-House Manager

Little House Cafe
05.2017 - 07.2020

Front Desk Administrator

Miss Mary Boutique Spa
01.2016 - 03.2020

Administrative Assistant

Foran Financial
01.2014 - 01.2015

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Camelia Hertug