Summary
Overview
Work History
Education
Skills
Professional Strengths
Core Competencies
Timeline
Generic

Camelia Jones

Grand Prairie

Summary

Versatile and motivated administrative professional with over 11 years of experience in office support, customer service, collections, leasing operations, and team coordination. Demonstrates expertise in managing administrative functions, supporting management, handling financial tasks, and delivering excellent client-facing service. Known for maintaining organized workflows, supporting team goals, and communicating effectively across departments. Strong computer skills, and a proactive mindset, with a commitment to continuous learning and improvement.

Overview

17
17
years of professional experience

Work History

Leasing Team Member / Acting Assistant Community Manager

Cardinal Group Companies
Denver
08.2024 - 08.2025
  • Provided day-to-day operational support at a high-volume residential property while temporarily fulfilling Assistant Community Manager responsibilities.
  • Managed resident relations, responded to inquiries, and resolved escalated concerns with professionalism and efficiency.
  • Assisted with leasing processes, rent collection, delinquency follow-ups, and financial reporting.
  • Processed lease agreements, renewals, move-ins, and move-outs while maintaining accurate resident files.
  • Handled invoice processing, deposits, and property-level accounting tasks.
  • Supported team scheduling, office organization, and helped coordinate community events and resident outreach.
  • Used property management software (e.g., Yardi, Entrata) to maintain digital records and track occupancy metrics.

Collection Specialist

ADT
Irving
02.2021 - 05.2023
  • Handled administrative duties including maintaining customer account records, updating payment information, and preparing reports.
  • Contacted clients to arrange payment plans and negotiate account resolutions.
  • Processed payment transactions and tracked repayment schedules.
  • Provided customer support via phone and email, reducing delinquency rates by ensuring timely follow-ups.
  • Utilized internal systems to document customer interactions and update account statuses.

Customer Service Representative

Williams Sonoma
Arlington
10.2008 - 02.2021
  • Provided administrative and operational support for order processing, customer inquiries, and complaint resolution.
  • Maintained accurate records of customer interactions, orders, and service issues.
  • Processed returns, exchanges, and special requests, ensuring high customer satisfaction.
  • Collaborated with internal departments and vendors to resolve shipping or product issues.
  • Trained new staff on systems and service protocols, contributing to team efficiency.

Education

High School Diploma -

Holly Springs High School
Holly Springs, MS
05.2003

Skills

  • Microsoft Office Suite
  • Property management software
  • CRM systems
  • Billing and payment processing
  • Email and phone coordination
  • Cloud storage solutions
  • Leasing administration
  • Property management
  • Complaint resolution

Professional Strengths

  • Excellent Time Management & Organization
  • Strong Verbal & Written Communication
  • Proven Ability to Work Independently or as Part of a Team
  • Leadership and Staff Support Experience
  • Fast Learner with Attention to Detail
  • Conflict Resolution & Customer Retention

Core Competencies

  • Office Administration
  • Team Supervision & Leadership
  • Customer Service & Support
  • Lease & Application Processing
  • Financial Transactions & Reporting
  • Conflict Resolution & Issue Escalation
  • Appointment Scheduling & Calendar Management
  • CRM & Property Management Software
  • Collections & Payment Plans
  • Records & Documentation
  • Onboarding & Training
  • Microsoft Office Suite & Data Entry

Timeline

Leasing Team Member / Acting Assistant Community Manager

Cardinal Group Companies
08.2024 - 08.2025

Collection Specialist

ADT
02.2021 - 05.2023

Customer Service Representative

Williams Sonoma
10.2008 - 02.2021

High School Diploma -

Holly Springs High School

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