Camelia Matei
Miami,FL
Summary
Dedicated employee with strong customer service, multitasking, and time management abilities. Committed to delivering exceptional and memorable customer experiences.
Overview
9
9
years of professional experience
Work History
Server
1 Hotel South Beach
Miami, FL
12.2021 - Current
- Delivered exceptional customer service experience while adhering to Forbes' standards and requirements.
- Focused on upselling and increasing revenue, while delivering a customized customer service experience.
- Delivering exceptional guest experiences to establish lasting loyalty.
- Traditional server duties.
- Empowered to resolve customer complaints and regain satisfaction after negative experiences.
Bartender
1 Hotel South Beach
Miami, FL
03.2015 - 05.2021
- Performed all traditional bartender responsibilities.
- Delivered high-quality service in line with Forbes standards and implemented effective upselling techniques.
- Oversaw all aspects of cash register operations including handling, closing, and balancing.
- Managed inventory responsibilities efficiently.
- Enhanced customer experience with individualized beverage offerings.
- Served VIP private events.
Education
MBA - Business Management
Romanian-American University
Bucharest, Romania02-2010
Bachelor of Arts - Economics-Tourism
Romanian-American University
06-2008
Skills
- Fluent in english and romanian
- Advanced in spanish and german
- Marketing and sales experience
- Management skills
- Retail Sales
- High volume environments
- New Hire Training
Affiliations
- Reading, studying and painting.
References
References available upon request.
Timeline
Server
1 Hotel South Beach
12.2021 - Current
Bartender
1 Hotel South Beach
03.2015 - 05.2021
MBA - Business Management
Romanian-American University
Bachelor of Arts - Economics-Tourism
Romanian-American University
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