Camella R. hemingway-hardee
Loris,South Carolina
Summary
To obtain a position within a company that allows growth and promotion within the company.
Hardworking Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones, collecting payments and transmitting medical records. Looking for a new role with the chance for advancement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Registration Representative
McLeod Loris Regional Medical Center
06.2022 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Answered patient questions and inquiries regarding registration process and documentation.
- Explained form wording to patients to help each understand information required.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Entered patient information into payment system accurately for billing purposes.
- Updated patient contact information to support accurate electronic medical records.
- Upheld HIPAA regulations and standards for protecting patient information.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
SALES MANAGER
AARONS SALES & LEASE
08.2015 - 05.2022
- Customer service, process payments, begin new contracts, make sure truck orders are complete, schedule service calls, complete service orders, marketing, schedule deliveries, and day to day operations
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
CUSTOMER SERVICE REPRESENTIVE
SANTEE COOPER
09.2008 - 06.2015
- Customer service, start and stop service, complete field orders tickets, process payments, open and close tender controls daily, make orders for office supplies, process night drops daily, and assist the Energy Advisor with audits
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved resolution time with effective problem-solving for customer complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
CASHIER/TRAINER
MCDONALD
01.1999 - 11.2007
- Customer service, make bank deposits and runs, and train new hires.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Assisted cashiers in setting personal goals for professional growth, driving increased levels of job satisfaction.
- Managed break board to keep track of breaks for cashiers and front-end employees.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Restocked and organized merchandise in front lanes.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
ACTIVITIES ASSISTANT DIRECTOR
MYRTLE BEACH MANOR
06.1997 - 12.1999
- Transport patients to & from activities, plan daily calendars of events for the month, daily attendance of the events, schedule entertainment for the residents, shop and prepare for resident’s birthday parties.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
- Evaluated supplies and requested purchases to meet activity plans.
- Enhanced residents' cognitive skills with specially designed brain games and puzzles.
- Developed monthly newsletter to keep families informed and engaged with their loved ones' activities.
- Evaluated program success, adjusting strategies to meet changing needs and preferences.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Education
Diploma -
GREEN SEA FLOYDS HIGH
Nichols, SC06.1997
Skills
- Customer Service Representative
- Activities Assistant Director
- Cashier/ Trainer
- Sales Manager
- HIPAA compliance
- Insurance procedures
- Patient registration
- Insurance verification
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Reliability
Certification
- HEALTHCARE
- 2 years of attending LPN program at Aynor Conway Career Center
- Certified in Alzheimer’s Training
Timeline
Registration Representative
McLeod Loris Regional Medical Center
06.2022 - Current
SALES MANAGER
AARONS SALES & LEASE
08.2015 - 05.2022
CUSTOMER SERVICE REPRESENTIVE
SANTEE COOPER
09.2008 - 06.2015
CASHIER/TRAINER
MCDONALD
01.1999 - 11.2007
ACTIVITIES ASSISTANT DIRECTOR
MYRTLE BEACH MANOR
06.1997 - 12.1999
Diploma -
GREEN SEA FLOYDS HIGH
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