Camellia Andrews
Grand Prairie,TX
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Cruise Automation. Expert in leveraging problem-solving skills and technical proficiency in CRM software to efficiently resolve customer inquiries. Demonstrated ability to improve service delivery, achieving a positive impact on customer loyalty and satisfaction. Skilled in empathetic communication and innovative solutions, consistently exceeding service goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (remote)
Target Logistics
03.2021 - Current
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Support Specialist (remote)
Cruise Automation
04.2018 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and maintained in depth knowledge of products and services to improve response accuracy.
- Offered assistance in implementing and developing training programs.
Education
Graduate Certificate - Customer Services Rep
Tarrant County College
Fort Worth, TX03-2018
Skills
Problem-Solving: Ability to troubleshoot customer issues independently and collaboratively
Customer Service Excellence: Proficient in handling inquiries, complaints, and services request with empathy and efficiency
Technical Proficiency: Knowledgment in CRM software (Salesforce, Zendesk) MS Office Suite, and other customer service tools
Timeline
Customer Service Representative (remote)
Target Logistics
03.2021 - Current
Customer Support Specialist (remote)
Cruise Automation
04.2018 - 03.2021
Graduate Certificate - Customer Services Rep
Tarrant County College
Similar Profiles
Malik GreenMalik Green
Warehouse Packer at Target LogisticsWarehouse Packer at Target Logistics
Johnny FernandezJohnny Fernandez
Yard Coordinator at Target LogisticsYard Coordinator at Target Logistics
Justin StrongJustin Strong
Asset Protection Manager at Target LogisticsAsset Protection Manager at Target Logistics