Civil rights
Years of Management Work
Camellia A. DaPaz DiFerer Calderone Scolardi
Medical Law Student
NH
Overview
5
5
8
8
Years of Work Experience
1
1
Year of College Completed
3
3
.42GPA @ TRCC & 3.853GPA @ SNHU
Work History
Store Manager in Training
Gamestop
01.2022 - 04.2022
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Enhanced visual merchandising displays using creative design techniques that captured customer attention and showcased featured products.
- Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Phone Sales Representative
T- Mobile
08.2021 - 01.2022
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Improved overall call quality by actively seeking feedback from managers or peers regularly.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Escalated concerns or advanced problem calls to management staff.
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.
Keyholder Manager
Sally Beauty
07.2020 - 04.2021
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Accepted and processed customer returns.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Opened inventory boxes and restocked shelves.
- Monitored store KPIs closely, identifying trends and implementing necessary adjustments to drive success.
- Coordinated special events such as product launches or sales promotions to attract new customers.
- Adapted store layout according to changing seasons or promotional events, maximizing visual impact for enhanced sales results.
- Contributed to creating a diverse workforce by promoting an inclusive work culture and supporting employees from various backgrounds.
- Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
- Oversaw inventory control processes including ordering stock replenishments while maintaining budget constraints.
Department Manager
Bobs Clothing
08.2019 - 07.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Keyholder Manager
GameStop
01.2017 - 05.2019
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
- Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
- Collaborated with regional managers to develop localized marketing strategies that drove foot traffic and revenue growth.
- Improved employee retention rates through the implementation of comprehensive training programs and career development opportunities.
- Opened inventory boxes and restocked shelves.
- Mentored junior employees by sharing knowledge about best practices in retail management.
- Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
Education
(Transferred/Out) Transfer Degree - English
Three Rivers Community College
Norwich, CT(Transferred/Out) Bachelors Of Arts - Communications / Writing / Criminal Justice
Southern New Hampshire University
Hooksett, NHAssociate Of Applied Business In Law And Paralegal - Law
University of Cincinnati
Cincinnati, OH2027
Skills
- Operational Efficiency
- Store operations
- Brand Awareness
- Employee Scheduling
- Store Layout
- Merchandise planning
- Sales Analysis
- Promotional Events
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Service Management
- Effective leader
- Professionalism
Quote
Imperfection is beauty, madness is genius and it's better to be absolutely ridiculous than absolutely boring.
Marilyn Monroe
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
RELOCATION: Currently in Connecticut but I am looking for a permanent job after graduation, 2026, in New Hampshire or Vermont to relocate to. Willing to also travel for an internship.
Affiliations
- BookClub > Future Author’s Collection
- Where’s the Beach? The Band
Interests
Books
Writing
Video games
Advocating
Law
Anime
Music
Timeline
Store Manager in Training
Gamestop
01.2022 - 04.2022
Phone Sales Representative
T- Mobile
08.2021 - 01.2022
Keyholder Manager
Sally Beauty
07.2020 - 04.2021
Department Manager
Bobs Clothing
08.2019 - 07.2020
Keyholder Manager
GameStop
01.2017 - 05.2019
(Transferred/Out) Transfer Degree - English
Three Rivers Community College
(Transferred/Out) Bachelors Of Arts - Communications / Writing / Criminal Justice
Southern New Hampshire University
Associate Of Applied Business In Law And Paralegal - Law
University of Cincinnati
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