Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camellia Cabrellis

Sacramento,CA

Summary

Energetic communicator with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated customer service representative who provides exceptional assistance through active listening and problem solving. Outstanding computer aptitude and telephone etiquette.

Professional retail specialist with strong organizational skills and adaptability. Skilled in inventory management, stock replenishment, and ensuring product availability. Known for effective team collaboration and consistent achievement of operational goals. Reliable and flexible with strong focus on maintaining high standards and delivering results.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Blue Shield CA
07.2021 - Current
  • Engaging with consumers regarding medical claims, billing, benefits and different county resources that are offered through medical
  • Maintained completing 300+ accounts per month while scoring highly in audits for customer experience and accuracy
  • Providing members with account information from Blue Shield, IPAs, and respective county
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Brand Representative

Front Row Events / Northern California
03.2013 - Current
  • Brand awareness, conduct brand promotion educational events at; conference, meetings, training and product launch events, formulate product launch activities, recruit staffing for events, brand representative for various companies including: John Frieda, Axe, Magnum Gold Ice Cream, Eastbay Inc., and Wal-Mart

Claims Specialist

Wittman Enterprise
01.2019 - 06.2021
  • Analyze medical claims for appeal process, review and interpret California Health and Safety Code for compliance
  • translate medical coding and billing regulations, liaison to various medical/automobile insurance companies,
  • prepare and process appeals on behalf of clients, correspond directly with governmental insurance agencies (Medical, Medicare)
  • prepare charge off package for processing, write appeal letters, and negotiate settlements with insurance companies for denied claims.

Stock Associate

Adidas
11.2016 - 06.2020
  • Staging of store front/displays,
  • execute product flow from delivery to sales floor,
  • conduct annual inventory
  • new employee onboarding training,
  • conduct store opening and closing procedures including balance of daily sales, daily product inventory, complete missing inventory report and security system.

Customer Service Representative

Target
06.2008 - 11.2011
  • Operated cash registers, provided customer service, trained and worked on sales floor, stocked merchandise, updated product pricing

Education

High School Diploma -

Sacramento High School
Sacramento, CA

Skills

  • Claims
  • Verbal and written communication
  • Claims investigation
  • Detail oriented
  • Analytical thinking
  • Effective communication
  • Self motivation

Timeline

Customer Service Representative

Blue Shield CA
07.2021 - Current

Claims Specialist

Wittman Enterprise
01.2019 - 06.2021

Stock Associate

Adidas
11.2016 - 06.2020

Brand Representative

Front Row Events / Northern California
03.2013 - Current

Customer Service Representative

Target
06.2008 - 11.2011

High School Diploma -

Sacramento High School
Camellia Cabrellis