Job Search Status
Open to workDesired start date: Flexible
Open To Work
Camellia Gibson
Ogden,UT
Work Preference
Summary
Dynamic professional seeking a position that offers growth potential and the opportunity to deliver exceptional customer service. Committed to fostering strong client relationships through a personalized approach, ensuring each customer feels valued and understood. Authorized to work in the US for any employer, bringing a versatile skill set and a proactive attitude to contribute effectively to team success. Eager to leverage experience and dedication in a role prioritizing both personal and professional development. Diligent Care Giver with background in providing compassionate care to individuals. Known for fostering supportive environment and assisting with daily living activities to enhance client well-being. Demonstrated ability to manage medication schedules and maintain open communication with medical professionals and families. Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Caregiver
Visiting Angels
05.2024 - Current
- Provided compassionate care to clients, enhancing daily living activities and emotional well-being.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Developed personalized care plans in collaboration with family members and healthcare professionals.
- Monitored client health indicators, reporting changes to appropriate medical personnel promptly.
- Trained new caregivers on company protocols and best practices for client care.
- Implemented safety measures to prevent accidents and ensure a secure environment for clients.
- Fostered strong relationships with clients, promoting trust and open communication.
- Streamlined scheduling processes, improving caregiver-client match efficiency and satisfaction rates.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
Customer Service/ Sales
America Best
12.2023 - 04.2024
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service
Sam's Club
12.2020 - 11.2023
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed specialist team to provide technical assistance and customer service.
- Analyzed customer feedback and provided solutions to improve customer service.
- Established and maintained client rapport by utilizing quality customer service.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Increased repeat business through exceptional customer service and relationship building.
- Increased member retention through exceptional customer service during stressful situations.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Provided exceptional customer service and consistently performed quality services.
- Increased repeat business by providing exceptional customer service experiences.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
CSR - Customer Service Representative
Steve's Automotive
07.2020 - 11.2020
- Running financial applications balancing daily tills
- Analyzed customer feedback data to identify trends, leading to actionable recommendations for service enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Clicklist Associate
Smith's Food And Drug
05.2020 - 08.2020
- Receives orders
- Builds Orders
- Handles high stress labor
- Multi-tasks between orders
- Fast-paced environment
- Monitored inventory levels and reported discrepancies to management promptly.
- Addressed customer inquiries and resolved issues related to online orders effectively.
- Supported ongoing departmental growth by actively participating in strategy meetings focused on enhancing operational efficiency.
- Managed challenging situations calmly while finding solutions that satisfied both company policy and customer expectations.
- Coordinated closely with management in analyzing data related to online orders for continuous improvement efforts.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Homemaker
Contract
08.2016 - 04.2020
- Home maker
Cashier Supervisor
4 Sons Chevron
11.2013 - 07.2016
- Analyzed sales reports to identify trends and recommend adjustments for operational improvements.
- Developed training materials for ongoing staff development and performance enhancement initiatives.
- Built positive relationships with customers to increase repeat business.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
Operations Specialist
TLK GROUP
02.2014 - 07.2014
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Developed and implemented training programs for new staff, improving onboarding experience.
- Analyzed operational data to identify trends, supporting strategic decision-making processes.
- Implemented quality control measures that improved product consistency and reduced errors.
- Coordinated cross-departmental projects to ensure alignment with organizational goals.
- Led initiatives to optimize resource allocation, enhancing overall productivity levels.
- Mentored junior team members, fostering skill development and knowledge sharing within the team.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Collected, arranged, and input information into database system.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Inbound Call Center Customer Service Representative
Grand Canyon University
04.2008 - 11.2012
- Created training roles and tools for new employees (usually students)
- Created multiple documents to track employee improvement and training
- Organized and planned events for students working to pay tuition
- Fast paced environment requiring time management and skill to maintain
- Planned appointments for faculty staff and audited schedules to prevent inconvenience
- Provided computer support for faculty, students and classes whenever needed
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and maintain detailed records for follow-up actions.
- Assisted customers with enrollment processes, ensuring accuracy and adherence to university policies.
- Developed training materials for new hires, streamlining onboarding process and improving knowledge retention.
- Led initiatives focusing on process optimization, resulting in reduced call handling times and increased resolution rates.
- Analyzed feedback to identify trends, recommending improvements to enhance service efficiency and effectiveness.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Mentored junior staff, fostering a collaborative environment that encouraged professional growth and skill enhancement.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Faculty Scheduling Specialist
Grand Canyon University
04.2008 - 11.2012
- Faculty Scheduler, Event Planner, Call Center, Tech
- Planned appointments for faculty staff and audited schedules to prevent inconvenience
- Provided computer support for faculty, students and classes whenever needed
- Assigned Faculty to online/Ground Courses
- Managed communication using email, Live Chat, and inbound/outbound call contact
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Some college - Communications
Grand Canyon University
Phoenix, AZ10.2012
Skills
- Typography
- Home & community care
- Search engines
- Microsoft Office (7 years)
- Adobe Creative Suite
- 10 key calculator
- Customer support
- Microsoft PowerPoint
- Live chat
- Clerical experience
- DocuSign
- Handling customer inquiries
- Microsoft Outlook Calendar
- Multi-line phone systems
- Microsoft Access
- Computer operation
- Appointment scheduling (4 years)
- Intake
- HIPAA
- Marketing
- Client email correspondence
- Hospice
- Staff training
- Calendar management
- Record keeping
- Help desk
- Client services team lead experience
- Bank reconciliation data entry
- Accounts payable
- Upselling/cross-selling
- Problem-solving
- Customer Service
- Email Support (4 years)
- Order fulfillment
- Schedule management
- Data entry (5 years)
- Patient care
- POS
- Office management
- Organizing events
- Accounting software
- Dependability
- Microsoft Teams
- Accounting systems
Google Suite
- Outbound calling
- Processing cash transactions
- Productivity software
- Document coordinator experience
- Home health
- Grammar Experience
- Non-technical user support
- Mobile applications
- Harm reduction
- SAP
- Clear language communication
- Client communication
- Maintaining patient confidentiality
- Call center management
- Project coordination
- Cash handling
- Veterinary experience
- Administrative experience
- End-of-life care
- Customer records maintenance
- Face-to-face client meetings
- Personal assistant experience
- Microsoft Word
- Managing clients in a customer support role - Largest number of clients managed simultaneously in a customer support role (7-10 clients)
- English
- Customer feedback analysis
- Supervising experience
- Canva
- Electronic health records (EHR) management
- Accounting
- Team scheduling
- Typing
- Medical records
- Customer issue escalation
- Project management
- Desktop support
- Computer skills (6 years)
- Restaurant experience
- Customer relationship building
- Ethernet
- Network router
- CRM software
- Windows Remote Desktop (5 years)
- Google Calendar
- Math (10 years)
- Financial services
- Hospice care
- 24/7 scheduling
- Cash management
- Patient interaction
- Customer service
- Clerical Experience
- Operating Systems
- Patient monitoring
- Operating systems
- Home care (1 year)
- Salesforce
- Medical office experience (1 year)
- Staff scheduling
- Client services (4 years)
- Meal preparation
- E-commerce
- Inside sales (3 years)
- Difficult call handling
- Phone communication (6 years)
- Documentation review
- HIPAA compliance management
- Medical scheduling
- Filing
- Interviewing
- WellSky (1 year)
- Care plans
- Client invoicing (1 year)
- Basic math
- QuickBooks
- Improving operational efficiency
- Quality control
- Office experience
- Customer complaint resolution
- Phone inquiries
- GPS
- Optical experience (1 year)
- Bookkeeping
- Time management (10 years)
- Pricing
- Troubleshooting
- Warm calling (2 years)
- Delivery driver experience
- Sales support
- HRIS
- Kitchen experience
- Customer relationship management
- Customer retention
- Conversion optimization
- Merchandising
- Phone etiquette
- Relationship management
- HubSpot
- Bereavement support
- Client interaction via phone calls
- Microsoft Outlook
- Data analysis skills
- Appointment scheduling
- Data collection
- Google Docs
- Medical terminology
- Long term care
- Windows
- Event Planning
- Sales
- Front desk
- Google Sheets
- Office manager experience
- Software troubleshooting
- Technical support
- Medical sales
- Computer literacy
- Accounts payable and receivable management
- Desktop Support
- Report writing
- Task prioritization
- Outdoor work
- Conflict management
- Multitasking
- Organizational skills
- Training & development
- Customer journey mapping
- Medical administrative support
- Microsoft Windows
- Client follow-up
- Invoice payment processing
- Volunteer management - Largest number of volunteers managed (1-10 volunteers)
- Senior care
- Upselling
- Achieving HIPAA compliance - Largest yearly HIPAA compliance rate achieved (More than 95%)
- Workday
- Outbound sales
- Databases
- HubSpot CRM
- Writing skills
- Microsoft Excel (6 years)
- Customer communication (5 years)
- Accounting and finance experience
- Insurance investigations
- Communication skills (10 years)
- Word processing
- Coffee experience
- Memory care
- CRM system proficiency
- Mathematical aptitude
- Home health agency experience
- Attention to detail
- Heavy lifting
- Call center agent experience
- Technical Proficiency
Certification
- Driver's License
- Microsoft Office Specialist
Languages
English
Timeline
Caregiver
Visiting Angels
05.2024 - Current
Customer Service/ Sales
America Best
12.2023 - 04.2024
Customer Service
Sam's Club
12.2020 - 11.2023
CSR - Customer Service Representative
Steve's Automotive
07.2020 - 11.2020
Clicklist Associate
Smith's Food And Drug
05.2020 - 08.2020
Homemaker
Contract
08.2016 - 04.2020
Operations Specialist
TLK GROUP
02.2014 - 07.2014
Cashier Supervisor
4 Sons Chevron
11.2013 - 07.2016
Inbound Call Center Customer Service Representative
Grand Canyon University
04.2008 - 11.2012
Faculty Scheduling Specialist
Grand Canyon University
04.2008 - 11.2012
Some college - Communications
Grand Canyon University