Camellia Pan
Royersford,PA
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
18
18
years of professional experience
Work History
Pastry Cook
Longwood Gardens Inc.
Kennett Square, PA
10.2018 - Current
- Rotated and organized stock in refrigerator and freezer to minimize waste.
- Answered customer product-related questions by providing ingredients and preparation information.
- Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
- Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.
- Collaborated with the pastry chef to plan and develop new recipes.
- Maintained kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Created attractive dessert trays for catering events.
Rooftop Bar Manager
Great American Pub in Conshohocken
Conshohocken, PA
04.2017 - Current
- Successfully opened a rooftop bar
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Handled all delegated tasks, including scheduling of employees.
- Recognized by management for providing exceptional customer service.
Oral Surgeon Assistant
Pennsylvania Oral & Maxillofacial Surgery
Collegeville , PA
02.2023 - 05.2023
- Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process.
- Assisted dentist with completing procedures.
- Established clean, sterile and welcoming environment for patients.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
Sales Representative
Essence of Stone
Parker Ford, PA
08.2020 - 12.2022
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge.
- Sufficient knowledge using Quickbooks
- Presented products and services to prospective and existing customers to meet client needs.
Bartender
Tilted Kilt Franchise Operating LLC
King of Prussia, PA
03.2011 - 12.2016
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Prepared and served over 500 drinks per shift in high-volume face pace environment.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Helped drive average ticket increases of 50% by upselling customers from shelf to premium brands.
Pastry Chef
Merion Cricket Club
Haverford, Pennsylvania
09.2006 - 12.2014
- Preparing pastries for banquets, the line and special events
- Changing of menus seasonally
- Delegated tasks to interns and cooks
Education
Bachelor of Arts - Baking And Pastry Management
Culinary Insitute of America
Hyde Park, NY03.2006
Skills
- Solid problem solver
- Supervision
- Team management
- Team building
- Problem-solving abilities
- High-energy attitude
- Sales expertise
- Customer relations
- Intuitive learner and self motivating
Timeline
Oral Surgeon Assistant
Pennsylvania Oral & Maxillofacial Surgery
02.2023 - 05.2023
Sales Representative
Essence of Stone
08.2020 - 12.2022
Pastry Cook
Longwood Gardens Inc.
10.2018 - Current
Rooftop Bar Manager
Great American Pub in Conshohocken
04.2017 - Current
Bartender
Tilted Kilt Franchise Operating LLC
03.2011 - 12.2016
Pastry Chef
Merion Cricket Club
09.2006 - 12.2014
Bachelor of Arts - Baking And Pastry Management
Culinary Insitute of America
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