Camellia Rominger

• Educated clients on nail care and maintenance, enhancing overall client experience.
• Provided high-quality nail services, ensuring client satisfaction and repeat business.

Provided beauty services in a self managed booth,enhancing skills through direct training with industry specialists in nails,lashes,waxing and hair services.

• Booked appointments , answered phones, greeted clients, handle payments, and create Client service tickets.
• Demonstrated exceptional time management skills by efficiently, scheduling appointments, and managing multiple clients simultaneously.

• Engaged with front-of-house team to ensure seamless service and customer satisfaction during peak hours.
• Oversaw kitchen operations to ensure efficient meal preparation and timely service delivery.
• Executed high-volume catering orders while efficiently managing in-store order preparation.

• Responsible for providing education and training to new team members to help maintain a formal, fast paced, yet friendly culture
• Handled customer complaints by providing effective solutions for the business and consumer
• Maintained accuracy while handling payments, giving change and printing receipts to customers.
• Served high customer volumes during special events, nights, and weekends.
• Prepared and served a variety of beverages at large-scale events.

• Providing technical support in respect of all digital client support applications
• Investigate digital support inquiries, providing regular updates to both clients, other stakeholders and direct colleagues

• Root cause analysis and proactively working with teams to address any issues/trends highlighted.
• Diagnose technical problems and communicate solutions to customers.