Summary
Overview
Work History
Skills
Timeline
Generic

Camellia Sansberry

Concord,North Carolina

Summary

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage abilities to successfully fill the vacancy within a team. Frequently praised as hardworking by peers and can be relied upon to help achieve team goals.

Overview

10
10
years of professional experience

Work History

Claim Operations Specialist

Travelers Insurance
06.2024 - Current
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Generated, posted and attached information to claim files.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Managed incoming and outgoing mail as a Mailroom Designee
  • Auto Salvage Coordinator assistance - handled closing activities for claims involving totaled vehicles

DOI Resolution Processor

Allstate Insurance Company
01.2023 - 12.2023
  • Distribution and data collection of Department of Insurance complaints - 10-15 closures and 20-24 new complaints per day
  • Implementing training on new/updated processes for team members

Express Customer Care Liaison

Allstate Insurance Company
12.2019 - 01.2023
  • Distribution and resolution of customer complaints (such as Department of Insurance and/or Better Business Bureau submitted concerns)
  • Identifying areas of growth and opportunity by reviewing various reporting data and utilizing Root Cause Analysis to solve problems
  • Planning and implementing training/onboarding for new and current team members
  • Effectively communicate claims processes and decisions, verbally and in writing, to customers and peers

Claims Service Specialist

Allstate Insurance Company
02.2019 - 02.2021
  • Aided customers with claim related inquiries, or upon filing a new auto claim
    • Organized and lead team huddles
    • Created and presented new hire training and ongoing learning for current team members
    • Provided resources, discussed claim scenarios, and answered claims-based questions as a lead support for the team
    • Assisted new hires and trainers as a mentor by facilitating onboarding and completion of learning modules

Claim Service Manager

DEFY Charlotte
06.2014 - 02.2019
  • Interviewed prospective employees, trained and supervised all members of Flight Crew, led weekly staff meetings to ensure proper park procedures were being followed
    • Wrote training manuals, methods of working front counter, and policy packets for staff
    • Completed bank deposits and opening and closing cash handling responsibilities
    • Published weekly schedules and submitted employee payroll
    • Provided emergency response to customers involved in incidents on jump floor
    • Camp Counselor - Responsible for up to 25 children between ages of 4-12, during week-long summer camp sessions, with a focus on leading arts and crafts projects, challenging extreme sports play, and engaging team activities

Skills

  • Microsoft Office
  • Leadership/Management
  • Planning/Organization
  • Customer Service/Experience
  • Verbal/Written Communication
  • Training/Onboarding
  • Distribution and data collection of Department of Insurance complaints
  • Implementing training on new/updated processes for team members

Timeline

Claim Operations Specialist

Travelers Insurance
06.2024 - Current

DOI Resolution Processor

Allstate Insurance Company
01.2023 - 12.2023

Express Customer Care Liaison

Allstate Insurance Company
12.2019 - 01.2023

Claims Service Specialist

Allstate Insurance Company
02.2019 - 02.2021

Claim Service Manager

DEFY Charlotte
06.2014 - 02.2019

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Camellia Sansberry