Summary
Overview
Work History
Education
Skills
Timeline
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Camellia R. Taylor

Fort Wayne,IN

Summary

Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

6
6
years of professional experience

Work History

Operations Manager

GFL Environmental
06.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed routes, driver's and helpers to achieve timely and accurate service.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed and maintained relationships with external vendors and suppliers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Analyzed and reported on key performance metrics to senior management.

Regional Manager

Red River Waste Solutions
12.2017 - 06.2022
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 1 location.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Developed vendor network of contacts to drive down costs and increase revenues.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Generated financial and operational reports to assist management with business strategy.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.

Education

Bachelor of Science - Criminal Justice

Indiana Institute of Technology
Fort Wayne, IN
05.2019

Skills

  • Policy and Procedure Implementation
  • Management
  • Microsoft Office
  • Microsoft Outlook
  • Customer Service
  • Staff Training
  • Order Supplies
  • Workflow Planning
  • Cost Containment

Timeline

Operations Manager

GFL Environmental
06.2022 - Current

Regional Manager

Red River Waste Solutions
12.2017 - 06.2022

Bachelor of Science - Criminal Justice

Indiana Institute of Technology

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Camellia R. Taylor