Cameo Green
Houston,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Claims Examiner
Davies Property Claims
08.2021 - 11.2025
- Evaluated property claims for accuracy and compliance with industry regulations.
- Coordinated investigations for complex claims, ensuring thorough documentation and analysis.
- Interacted with policyholders and stakeholders to resolve claims disputes effectively.
- Mentored junior examiners on best practices in claims processing and investigation techniques.
- Implemented process improvements that enhanced efficiency in claims resolution workflows.
- Attended continuing education courses to stay current on industry trends and regulations related to property claims examination procedures.
- Managed a high volume of cases simultaneously while maintaining accuracy and attention to detail throughout the examination process.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Maintained accurate records of claim files, ensuring proper documentation for audit purposes, and contributing to the company''s adherence to industry standards.
Customer Care Representative
Alorica
05.2017 - 09.2022
- Resolved customer inquiries via phone, email, and chat platforms efficiently.
- Assisted in training new team members on customer service protocols and systems.
- Maintained comprehensive knowledge of product features to enhance customer interactions.
- Provided technical support for application issues, ensuring timely resolution and minimal downtime.
TECHNICAL SUPPORT
Ibex Global
06.2016 - 12.2016
- Answer inbound technical/ customer service/sales calls that relate to entertainment services and products, hardware systems/accessories and customer service inquires regarding technical support, billing and general information requests.
- Performed technical support service to customers, including in-office hardware support, on-site customer hardware and software support.
- Provided telephone and online customer service/ technical support within high-volume call centers (handling multiple calls and inquiries daily), busy customer service desks and tech support departments.
SALES REP
West/Alorica
05.2014 - 03.2016
- Recommended and helped customers select merchandise based on their needs.
- Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Tracked down sources of special products and services to meet customers' special needs.
Education
High School Diploma -
NEW BEGINNINGS CHRISTIAN ACADEMY
01.2011
No Degree - Undecided
Tarrant County College
Fort Worth, TXSkills
- Customer service
- Strong problem solving ability
- Dedicated to process improvement
- High customer service standards
- Cheerful and energetic
- Strategic planning
- Claims processing
- Verbal communication
- Investigative skills
- Computer skills
- Claims evaluation
- Customer service and support
- Claims
- Claims investigation
- Coverage determination
Timeline
Claims Examiner
Davies Property Claims
08.2021 - 11.2025
Customer Care Representative
Alorica
05.2017 - 09.2022
TECHNICAL SUPPORT
Ibex Global
06.2016 - 12.2016
SALES REP
West/Alorica
05.2014 - 03.2016
High School Diploma -
NEW BEGINNINGS CHRISTIAN ACADEMY
No Degree - Undecided
Tarrant County College